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“Faultless stay and will be back. Great all round hotel.”

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Swindon Marriott Hotel
Ranked #10 of 25 Hotels in Swindon
Reviewed 22 April 2014

This hotel is beautiful. Checkin was smooth and the 2 lifts were always available and came really quickly when called. The staff were very friendly and enquired about our 4 month old daughter and said good morning etc very nice. The hotel's pool area was brilliant too with the children's section and the temp was good. Massive car parking facilities and one of the cleanest and well appointed rooms/bathrooms on a stay I have ever had. Breakfast on the next morning was of a high quality and we were seated quickly even though the hotel was busy as it was Easter. Checkout was as swift as checkin and we were on our way in minutes. Would not hesitate to return or recommend. It is not always true the saying you get what you pay for. We paid very little and got a lot from this hotel. Well done to all.

  • Stayed: April 2014, travelled with family
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Thank RingOandCrystaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations M, Guest Relations Manager at Swindon Marriott Hotel, responded to this reviewResponded 25 April 2014

Thank you for taking the time to send your feedback to trip advisor,
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Regards
Ahmed Maghrabi
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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392 - 398 of 693 reviews

Reviewed 22 April 2014

Hackpen suite is a great room! Spacious, fab bed, and decent size lounge area with a table to dine on too.... I liked it a lot.

The in room breakfast though was awful. Luke warm food, soggy toast and clearly written requests ignored. Replaced on first day and have to admit I didn't think they'd consider getting it wrong twice, but they did. Sure they knocked the tray charge off the bill, but I'd had two bad breakfast experiences... Not cool.

I'd stay again, but room only.

Room Tip: If you can find a good deal book their suites.. forget breakfast
See more room tips
  • Stayed: April 2014, travelled with family
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Thank Quinonostante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations M, Guest Relations Manager at Swindon Marriott Hotel, responded to this reviewResponded 25 April 2014

Thank you for taking the time to send your feedback to TripAdvisor,

We value all feedback from all our guests informing us about their experience. I am very glad you have enjoyed your room during your stay. I apologise for the room service breakfast experience, which have been passed on to the management team to address your concerns.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Kindest Regards
Ahmed Maghrabi
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

A very welcoming reception staff A large room for an extra £10. pleasant location and quiet. Breakfast reasonable but I have had better. Room rate very reasonable for this type of hotel. Visited for a conference in another part of Swindon.

  • Stayed: March 2014, travelled as a couple
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Thank Marcia887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations M, Guest Relations Manager at Swindon Marriott Hotel, responded to this reviewResponded 25 April 2014

Thank you for taking the time to send your feedback to TripAdvisor,

We value all feedback from all our guests informing us about their experience. I am very glad you have enjoyed your stay, also that out staff made you feel welcome. We look forward to welcome you again.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Kindest Regards
Ahmed Maghrabi
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

This is my second visit to this hotel for a wedding reception and both times I have been shocked at the prices of drinks. The bar staff on the most recent visit were very unresponsive and almost rude. The room venue was a good size with a central dance floor - not that anyone danced much as the disco was also dire. Considering that this hotel is a fair distance from the centre of town and does not come across as a 'fancy' hotel such as the Hilton, I feel that they have a captive audience and are exploiting that fact by charging extortionate prices. Our first round of 2 beers and a gin and tonic for the bride was over £14! It later transpired that several people had returned beer as it was off and they had to use the other bar. £4.50 a pint is not acceptable when they are already getting a large amount of money for the venue booking.

  • Stayed: April 2014, travelled with friends
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1  Thank TracyA1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations M, Guest Relations Manager at Swindon Marriott Hotel, responded to this reviewResponded 22 April 2014

Thank you for taking the time to send your feedback to trip advisor,

We value all feedback from all our guests informing us about their experience. Our bar prices are competitive to the local area and other hotels. I apologise for the beer pump and staff experience,. Which have been passed on to the management team to address your concerns.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Regards
Ahmed Maghrabi
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

From the moment we got there we were treated with the utmost respect and welcome manner. It was only for an overnight stay but nothing was too much for them. Check in was pleasant and easy with the desk worker making polite conversation and also helping us out with some discount vouchers for the nearby Swindon outlet to which we were visiting.

The hotel is in a great location, short distance from the motorway and the shopping outlet. The room was spacious, contemporary and most importantly comfortable. The bed was unbelievably comfortable. The following morning my wife and I had the pleasure of sampling the breakfast they offer. Without doubt left fully satisfied with a vast array of choice, from simple cereals and fruit to cheeses and meats and also the fried breakfast options which were delicious.

Would happily stay here again.

  • Stayed: March 2014, travelled as a couple
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3  Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations M, Guest Relations Manager at Swindon Marriott Hotel, responded to this reviewResponded 24 March 2014

Dear Stephen

Thank you for writing your review and we are really please that you enjoyed your stay with us.

We do hope that you will chose to stay with us again in the future so we can thank you in person for this rewiew.

Sincerly

Mandy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

A well organised, clean, tidy and friendly hotel

Stayed for 1 night on business matters, staff are all helpful and rooms are a good size, bathrooms functional .

Bar area is nice to relax in, restaurant is ok, breakfasts are good

Stayed: March 2014, travelled on business
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations M, Guest Relations Manager at Swindon Marriott Hotel, responded to this reviewResponded 24 March 2014

Dear Andrew

Thank you for writing your review and we are really please that you enjoyed your stay with us.

We do hope that you will chose to stay with us again in the future so we can thank you in person for this rewiew.

Sincerely

Mandy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

Recently, I spent one Saturday night at this decent property about 10 min from M4 Junction 15. Despite being fairly empty (and consequently, extremely inexpensive), I was surprised to learn that they did not have any upgrades - they were quite prompt in their response.

The room was a fairly standard Marriott room but the bed was excellent and comfortable. The bathroom amenities were better than usual for a Marriott. This property did have an excellent health club with a well-equipped exercise room and a heated indoor pool.

The breakfast was buffet style with the usual assortment of breads, fruit, pancakes, waffles, bacon, egg station, etc. but it was fresh and delicious.

Service across the property in all areas (check-in, restaurant staff, etc.) was absolutely prompt, excellent and friendly.

Staying here was an efficient, yet pleasant experience. I would definitely recommend it.

  • Stayed: March 2014, travelled solo
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2  Thank bt_mpls_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations M, Guest Relations Manager at Swindon Marriott Hotel, responded to this reviewResponded 24 March 2014

Dear bt_mpls_traveler

Thank you for writing your review and we are really please that you enjoyed your stay with us.

We do hope that you will chose to stay with us again in the future so we can thank you in person for this rewiew.

Your sincerely

Mandy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swindon Marriott Hotel

Address: Pipers Way, Swindon SN3 1SH, England (Formerly Marriott Swindon Hotel)
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Swindon
#4 Luxury Hotel in Swindon
Price Range: £52 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swindon Marriott Hotel 4*
Number of rooms: 156
Official Description (provided by the hotel):
Quaintly sitting on the outskirts of historically Old Town, the Swindon Marriott Hotel boast a reputation for outgoing service and unmatched amenities. Each guest room of our traditional hotel continues to exemplify luxury for both business and leisure guests alike. Plan a retreat to our tranquil sanctuary and indulge yourself in one of the largest leisure clubs in Swindon, our relaxing on-site spa or enjoy a walk in our beautiful private gardens. ... more   less 
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Also Known As:
Marriott Swindon
Swindon Marriott Hotel Wiltshire

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