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Reviews (332)
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All reviewsdouble treewarm cookieson arrivalnespresso machineiron and boardking suitegood sizeper dayup to datereception areacomfortable stayexcellent stayfamily roombreakfast and dinnerroom was spaciouscoach tripexcellent breakfast
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9 - 14 of 332 reviews
Reviewed 8 June 2018

We were allocated a standard room facing. Carpark (noisy ) as we are diamond members and i knew threre was availability , i asked even though i hate having to do so if we could be upgraded , but to be honest to pete on reception he bent over backwards to accomodate and moved us TBH no easy task as my ill husband had had several oxygen cylinders delivered , but this did not phase Pete who helped us move ....room large comfy and clean , staff friendly and profesional , food excelent ....my only criticism coffee pods few and far between ,could not find anyone to ask for more ....reception busy !!! And car park charges

Room Tip: Car parking charges
  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank gayna2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

Good location just off the M4 checking in was smooth there is a charge of £3 per car for parking. Rooms are are showing there age however the room had a fridge and air conditioning but the bed base was very creaky and Mattress uncomfortable. There was a bath in the room. The gym was good with limited equipment. Breakfast was very busy first thing due to the fact there was about 3 coaches of tourists which meant it was a fight to get to the single toaster and pastries I gave up in the end.

Stayed: June 2018
Thank redmini963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam F, General Manager at DoubleTree by Hilton Swindon, responded to this reviewResponded 11 June 2018

Dear redmini963,
Thank you for taking the time to write your review.
I would like to apologise for the uncomfortable bed and base during your stay, this is something we are looking to replace in the near future.

Thank you for your comments as they enable us to continue to improve our product.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018

Came back after a few years for a two nights stay at the Hilton DT. Fast and friendly check in and out, and a nice bed for a good nights sleep - that is what i like. On top, location is good for business purpose as many offices around in walking distance, and motorway access is fairly easy. Restaurant and bar area are ok, but would not dine there every evening. Parking is easy as well. So, if you have to go to Swindon, this probably is amongst the top 3.

  • Stayed: May 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank just_travelling_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2018 via mobile

Nicely equipped rooms BUT the aircon wasn’t working and we had to move to another part of the hotel which did have a working aircon system. Shame they didnt put us in a fully operational room to start.
We had booked our group dinner at 19.30 but at 18.00 we had a call telling us it would now have to be changed to 19.45. Ok, no problem BUT it took 20mins to get a drink and a full 45mins before we got any starters.
I’d rather them have said we are busy til 20.30 but no, they took us in the restaurant at 19.45 didn’t give us any food til 20.30 and turned our visit into a bad experience. Not good for business.

It’s a shame because the hotel is clean, and comfortable and the staff are really friendly and efficient. The food in the restaurant was fine when we got it, apart from one steak that was too grissly to even cut.
Unfortunately this visit experience has made us not want to return.

Stayed: June 2018, travelled with friends
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

We returned here after staying in 2015. Disappointed would be an understatement. Bed uncomfortable, extra touches gone - we stayed in the king suite but so not worth the money. The hotel is now a franchise and no longer Hilton managed and now seems to be focussed on cost cutting rather than comfort

Stayed: May 2018, travelled as a couple
1  Thank Sian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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