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“Hearty food but service and interior lack heart”

Moshan Island Grill
Ranked #14 of 434 Restaurants in Swindon
Certificate of Excellence
Cuisines: Caribbean, Jamaican
More restaurant details
Restaurant details
Good for: Groups, Cheap Eats, Special Occasion Dining, Kids, Child-friendly
Dining options: Lunch, Dinner, After-hours, Delivery, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Sutton, United Kingdom
Level Contributor
38 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Hearty food but service and interior lack heart”
3 of 5 bubbles Reviewed 20 April 2014

My first time visiting as part of a party of 10. When first entering, I was transported to a bland, white washed room, rather than the bright, warm and colourful interior you might expect from a Caribbean restaurant. When we gave our order, the waitress also appeared very cold, blunt and factual, making no apology for the lack of 'soup of the day' just stating they had none. Our starters took a long time to arrive, but perhaps more understandable, given it was a packed restaurant. When the food did arrive, it was flavoursome, generous and well presented. However, the whole experience was let down by the lack of decent customer service. We were abruptly told after our mains that we needed to leave to accommodate another party, we were given no prior warning at the beginning of the meal and no apology when told. We asked to first finish our drinks and then two minutes later we were asked again to leave with an insincere apology. A great shame, as the food was lovely. Maybe it was just the waiting staff on this particular night, but I would expect, even more so from an authentic Caribbean restaurant, warm, charming and accommodating service. Give the place a lick of bright paint and a real sense of identity, along with great staff and this place will be even more successful than it currently is.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Ishkebab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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387 reviews from our community

Visitor rating
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    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
UK
Level Contributor
18 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Great authentic food”
5 of 5 bubbles Reviewed 15 April 2014

Really great Caribbean food, and friendly staff who are only too pleased to tell you what the dishes are and suggest what sides might be good with which dishes. Very generous portions - you won't go home hungry at very reasonable prices. We went on a Saturday night and we're pleased we had booked - it was packed. The last dinners were still at our table so we were taken to the bar upstairs to have a drink and choose our food, which just meant that it was all ready as soon as we sat down. Would highly recommend.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Beado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilts, UK
Level Contributor
35 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 122 helpful votes
“Unexpectedly Delicious, Can't Wait To Return”
5 of 5 bubbles Reviewed 10 April 2014

First ever visit last night (9th April), and immediately we were taken with the relaxed and very friendly vibe (having Red Stripe in abundance always pleases me!). Starters of cod balls, jerk skewers and pork belly were gorgeous, and the mains of salt cod and jerk steak were equally delicious. All were reasonably priced and the service was efficient and professional.

This place is definitely going to be my new go-to restaurant in Swindon.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank SouthSouthWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
75 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Great food.Friendly staff”
4 of 5 bubbles Reviewed 30 March 2014

A restaurant with only a few tables so best to book in advance. Food is delicious and staff are happy to answer your questions.
Didn't feel at all rushed -in fact one of our table were late arriving and our waiter was more than happy to bring us some chips while we waited.
Will definitely return to try more of the menu

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank TravellingRachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
203 reviews
127 restaurant reviews
common_n_restaurant_reviews_1bd8 341 helpful votes
“Friendly”
4 of 5 bubbles Reviewed 27 March 2014

What hit us first was how friendly the staff were, Taj was excellent, very polite and informative.
It was our first visit and had intended going long before due to the good news stories we kept hearing about it. So last night we went in. Plenty of room and went straight in even though we hadn't booked. Atmosphere isn't great, loved the Caribbean music but all a bit cold with the white tables, white seats and no cloths. All drinks are bottled or canned which was fine,Red Strip in a can was good. We decided to try out a few dishes, the Fish curry was lovely and so was the jerk chicken, very tasty. The Festivals (sweet dumplings) were very disappointing, tasted like a dried out doughnut mix, but the plantain was nice, a cross between potato and banana; yeah you better believe it. Problem with the credit card machine was a buit embarrassing but they finally got it working
All in all a good experience and we will go back again and try some other new dishes

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank GarmischP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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