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“Let down twice in two weeks”
Review of Gaetano's

Gaetano's
Ranked #75 of 452 Restaurants in Swindon
Cuisines: Italian
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 31 October 2011

Where to start....., I shall try and keep this brief.
First time admittedly I entered the restaurant later than normal about 10pm I ordered the Squid, whilst it tasted (Just about ok) it was neither made fresh to order nor fresh in the building. I could have used this to replace the front tyres on my car!

Main course of Mushroom risotto...way off the mark, this resembled a porridge? with some lightly sautéed mushrooms thrown in for good measure...where's the passion.
I also ordered Peroni..one of the most famous beers of Italy, I got given some other rubbish which wasn't even worth remembering, when I queried the restaurant I was advised the beer I wanted was out of stock and this was a substitute?

Last time I worked in a bar, everything you sold had to be listed under the licensing and trade descriptions act.

Then a week later a friend announced they had a groupon voucher for £45 of food and drink with the only stipulation being you paid and extra £3 for fillet beef dishes.
On turning up and sitting down I ordered a bottle of Chianti for £18.95 and was then brought the bottle for £26.95 I turned this down then was told I couldn't order wine by the bottle as in the fine print it stated 'wine by the glass only'....this it wasn't and since I have taken this up with Groupon.

Following my discussions in the restaurant. The 'owner' came out and had a 'chat' with me in the loudest voice possible so loud the entire restaurant was looking over at me (I could have died!) he then returned offering me the telephone number for his Groupon representative for me to settle the dispute that a) wasn't even in black and white and b) he should have checked before coming over!

So eventually I settled on Mussels for starters...like rubber bullets hard and out the deep freezer..Supposed to be fresh (it's October we are in season for mussels). They were over cooked to boot with a heavily herb seasoned sauce. Average at best.

Next up fillet Rossini...The meat itself was very nice and cooked to a good standard, the sauce was Bovrill and cheap red wine, the pate was bland and the vegetables over cooked.

On top of this yet again they brought a different 'Italian' larger to the table despite asking for Peroni.
I didn't have the heart or the stomach to ask for a dessert menu.
All in all a very poor experience you could do better eating out of a supermarket basics range.

Please avoid this restaurant so save your own sanity...There are far better in town and I have eaten in them.

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3  Thank Micraman2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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183 - 187 of 189 reviews

Reviewed 13 October 2011

We recently went with friends to celebrate a birthday. They had booked, as they'd heard it was under new management, so off we toddled, full of expectation and wonder. Oh dear...

As far as I can tell, the ‘new look’ of Gaetano’s extends no further than the sign outside. The service is still woefully inadequate (we waited for an hour for the starters to arrive), and the food tastes as though it’s just been lifted out of a low-cost catering pack. Dried parmesan – in an Italian restaurant? For shame!

House wine is supposed to be affordable, but reasonably good. It’s not supposed to be overly delightful, but be sufficiently well-rounded to go with anything. It’s not, I repeat NOT, supposed to strip the enamel off one’s teeth.

Our shameful meal consisted of (amongst other things) gristley meatballs, undercooked pizza, dried basil on my caprese, tinned tomatoes passing as a “rich tomato sauce”. Not a thing was fresh.

Despite repeated complaints about timing, and a request (ignored) early on for bread and/or olives to fill the aching void of our bellies, we waited another 30 minutes after a “dear god, no” to the desert menu, before we’d had enough and screamed for the bill. No coffee, no digestif, no service, no tip.

All in all, it was en experience I would have gladly exchanged for a root canal. The real shame of it all, though, is that there are so many Italian restaurants in Swindon, and so few of them make any real effort. They seem to think that being loud is the only element of 'authentic' that's required of them, and that their clientèle are none the wiser to what constitutes real Italian food. As a consequence, it's a sub-standard service, at best. There are one or two that are quite good (reviews coming), but certainly not this one...

The website proudly announces “the best Italian food outside of Italy”. If I worked for the Italian tourist board, I’d be on the phone to the Cosa Nostra in a flash.

Need I say “avoid”?

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6  Thank AllPinkyNoBrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2015
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Thank Paolopaolo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2014
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Thank christophe6092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013
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Thank Renzo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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