The Tawny Owl looked so nice but what a disappointment.
We booked into the "hotel" expecting a 4 star (.AA rated) experience. The room was called The Courtyard.
These are the facts
. WiFi promised but not available ,no signal , the staff pretended that they were surprised ??
. Dirty carpet
. Cracked paint on bathroom and walls
. Dust and grease on top of units
. Dust under bed
.bedside lights not working
. Gaffer tape holding the tv cable in place
.. Noisy air condition unit outside ,when asked staff turn it off but back on at 7pm
. Very hot dispite the heating off in December
It is clear that the Tawny Owl management doesn't care .. If it did these points would be dealt with before the customer complains. However these point have been mentioned by other customers and ignored..such contempt.
Needless to say we will not be using this "4 star Hotel" again
Finally my name is Nick Molloy 07708040285....respond if you care?
- Free Wifi
- Free Parking