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“Great staff and highly recommended”

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Holiday Inn Swindon
Ranked #13 of 24 Hotels in Swindon
Reviewed 18 November 2011

I echo the feelings of other travellers staying at this hotel, that it’s the excellent staff that make it something special. From the in-house reservations team, front desk and breakfast staff, they were all very warm and welcoming. The breakfast is really good!!! They made it a pleasure to stay at their hotel. I would have no reservation in recommending anyone choosing this hotel when staying in Swindon.

  • Stayed: November 2011, travelled on business
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Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 30 November 2011

Dear Guest,

I would like to thank you on behalf of the hotel for your very kind words in your review about the staff at the Holiday Inn Swindon. It is fantastic for all the staff to be given great feedback about the service provided to our guests, this keeps all of the staff motivated to make sure we consistantly deliver a high level of service to all of our guests.

Thank you for stating you would recommend us to anyone needing to stay in Swindon this is great to hear.

We look forward to welcoming you again soon at the Holiday Inn Swindon.

Kind Regards
Helen Norcup

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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464 - 470 of 535 reviews

Reviewed 14 November 2011

Weekend reunion of the Alcudia six. The hotel staff were fantastic, especially Flo and the Receptionists. We were treated well, even when we all decided that the reception area was a good place to have a dance. The rooms were clean and well appointed, the fridge in our room was a welcome benefit. Ideal position to explore the museums and sites of Swindon. Excellent breakfast. The pool and gym provided a good hour of fun and the relaxing spa helped us to prepare for the fun night we had planned. Thanks to you all for a great weekend

  • Stayed: November 2011, travelled with friends
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Thank PaulHickling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 16 November 2011

Dear Guest,

Firstly thank you for your kind words about the hotel and the staff here at the Holiday Inn Swindon we are delighted to hear that you enjoyed your stay here with us at the hotel.

All comments on TripAdvisor are read out at our daily morning meetings and of course reviews like yours help the staff start the day in a great way knowing that their hard work is being appreciated and that the guests are feeling looked after and welcome here.

We hope that when the next 'Alcudia Six Reunion' takes place you will return to the Holiday Inn Swindon.

Thank you for your time and we look forward to welcoming you again very soon at the Holiday Inn Swindon.

Kind Regards
Helen Norcup
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2011

Excellent staff, lovely room, fantastic meal in evening and mega breakfast overall great stay while attending local affiliationgymnastics competition

  • Stayed: September 2011
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Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 14 November 2011

Dear Guest,

Thank you for taking the time to comment on the Holiday Inn Swindon.

I am delighted to hear that you enjoyed your stay here with us at the hotel and that enjoyed the food both breakfast and dinner and also the service from the staff you met whilst you were here.

All comments on TripAdvisor are read out at our daily morning meetings so this was a fantastic way to start the day by reading to the staff your kind comments about your stay.

We look forward to welcoming you to the Holiday Inn Swindon in the near future.

Kind Regards

Helen Norcup
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2011

We received a warm welcome on arrival and found all the reception staff friendly, courteous and helpful.
The gym was quite big enough to cope with the number of members and hotel guests while we were there. The staff were not that friendly and on occasions I did feel like a real hindrance when asking for a towel. There was much attention to cleaning though and it was very clean.
There was a buffet breakfast on Saturday and Sunday, but on Monday it was a cooked to order as there were only around 15 eating that morning. If you need to be away punctually, it would be worth allowing extra time for breakfast to be cooked when the hotel is quiet. The waiting staff were really excellent and nothing was too much trouble for them.
The room décor was OK, but the windows really didn't look pleasant (see photos). There were bits of litter around the hallways that none of the staff appeared interested in picking up.

Room Tip: If you want to take a good walk, the Coates Country Park has free entry and parking. It is located a...
See more room tips
  • Stayed: October 2011, travelled as a couple
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Thank NHAnorak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 7 November 2011

Dear Sir,

My name is Helen Norcup and i am the Reservations Manager at the hotel i would firstly like to thank you for taking the time to review the Holiday Inn Swindon on TripAdvisor.

I am dissappointed to hear that you felt in your words 'a real hinderance' to the Spirit team i have taken your comments to the Spirit Club manager and this issue will be addressed with them.

With regards to the windows unfortunatley you were in one of our bedrooms that have not yet had the new double glazing windows put in. The hotel currently is having all new windows which along the back of the hotel have already been updated but we are awaiting the front windows.

Your comments have raised to the housekeeping manager with regards to the litter around the hallways as this is unacceptable and the front area staff will be spoken to.

Once again thank you for your comments and for taking the time to write on TripAdvisor, i hope that you did enjoy your stay and that with the issues you raised would not deter you from staying with us again at the Holiday Inn Swindon.

Kind Regards
Helen Norcup

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Reviewed 24 October 2011

The hotel is a little tired, but very functional. The service is excellent and the room was very comfortable. The pool was nothing special, but fine. The only bad point was the restaurant - unless you're on a dbb deal (which is excellent value!), I'd go somewhere else for food, which is expensive for 'Wetherspoons' style food.

  • Stayed: October 2011, travelled with friends
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Thank youngmarrieds112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011

Very professional service received at the holiday inn from the offset, the reservation team were very knowledgeable and helpful with the type of room and rates that were required, through to the reception and food and beverage dept. Excellent venue for the business user would thoroughly recommend

  • Stayed: October 2011, travelled on business
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Thank Angelo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

Standard Holiday Inn in a great location for work , close to M4 and A417. What sets this hotel apart from other hotels in the area is the attitude of the staff, whether it is at breakfast , reception or at the bar they are always cheerful , helpful and friendly. This helps to make staying away from home less of a chore.

  • Stayed: October 2011
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Thank Withybedwelsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Swindon

Address: Marlborough Rd, Swindon SN3 6AQ, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Swindon
#5 Family Hotel in Swindon
Price Range: £44 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Swindon 3*
Number of rooms: 99
Official Description (provided by the hotel):
The Holiday Inn Hotel in Swindon is located minutes from Junction 15 of the M4 but within easy reach of Swindon Town Centre with ample free ample free parking. Easy access to the cities of Bath, Bristol and Oxford and 1 Hr from London Heathrow. The hotel has 99 well appointed bedrooms which include 10 Executive rooms. All rooms have en suite bathrooms with shower, direct dial telephone, tea and coffee making facilities, hairdryer and iron and ironing board. Residents can enjoy and unwind with complimentary use of the Spirit leisure club with gymnasium, indoor pool, jacuzzi, sauna and treatment room (subject to availability). Our hotel bar and lounge offer tempting dishes from around the world and is a great meeting destination, a relaxing garden terrace can also be enjoyed at the hotel along with the lounge showing all Sky sports channels also ESPN on a 50inch plasma TV. Our contemporary restaurant is a great place to relax and enjoy our menus including the famous Holiday Inn breakfast. Hotel offers 24hr room service also. Under 12's stay and eat free when sharing a room with their parents* Terms and conditions apply. Swindon town centre is within 3 miles driving from the hotel, also the Swindon train station and McArthur Glen Designer Outlet Village. The hotel is ideally located for exploring Wiltshire's surrounding attractions, including Lydiard Park, the Royal Wooton Bassett, the Cotwolds, Avebury Stone Circle & Stonehenge, Longleat Forest and the Steam Railway Museum or for catching a game at Swindon Town Football Club in the town centre. Academy Style Meeting Rooms, 5 purpose built meeting rooms that cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Parties including Christmas Parties.Our Academy standard meeting facilities with natural daylight and air conditioning can accommodate up to 70 delegates. ... more   less 
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Also Known As:
Holiday Inn Swindon Hotel Swindon
Swindon Holiday Inn
Holiday Inn Swindon Wiltshire

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