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“Convenient location and excellent staff”

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Holiday Inn Swindon
Ranked #18 of 25 Hotels in Swindon
Reviewed 20 July 2012

Two day stay whilst attending a meeting at the Defence Academy at Shrivenham. This hotel is very convenient as it is located just off the M4, not just for that but also for the Great Western Hospital. Clearly they have a loyal clientele as regular customers were greeted as old friends which is a nice touch. That said, as a new customer I did not feel unwelcome.

Highlights
- Given the opportunity to purchase a breakfast voucher at check in, rather than being stung later.
- All services explained.
- Fresh porridge at breakfast
- Attentive table staff
- Emphasis on not keeping customer waiting.

Downsides
- Had to change rooms as first one smelled of smoke
- Noise levels due to thin walls

My room was changed on request. Would suggest you try for a room in the range 130-140, as these are nicer. Only drawback is that they are in the middle so noise from other guests can be an issue.

Overall a fairly decent place.

  • Stayed: July 2012
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Thank JoPilsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 21 July 2012

Dear Guest,

Firstly thank you for taking the time to review the Holiday Inn Swindon, we are delighted to hear that you enjoyed your stay with us.

As you mentioned the hotel is conveniently located off the M4 and in a great location to get to Shrivenham. We try our hardest to make our guests feel as relaxed and as comfortable as possible when they are with us at the hotel, as we all know being away from home is not always a great feeling so we strive for that home from home feel so our guests can feel at ease.

Thank you for your words about the service that you received during your stay and your highlights about the hotel, with regards to the downsides we do currently still have a few smoking rooms at the hotel as we aim to try and cater for all of our customers requirements, but as you mentioned if you are unhappy with your room for any reason we will where possible room move our guests to another room where they will be happier.

Once again thank you for reviewing the Holiday Inn Swindon and we look forward to welcoming you back very soon whether it be for business or leisure.

Kind Regards
Helen Norcup

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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377 - 383 of 484 reviews

Reviewed 9 July 2012 via mobile

All bedrooms are clean, en-suite, colour tv and tea/coffee making facilities.
Hotel has a Restaurant and a Bar (large tv in the bar area)
Friendly helpfull staff.
Free use of Swimming Pool, Sauna and a little gym.

  • Stayed: December 2011
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1  Thank HammerMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 21 July 2012

Dear Guest,

Thank you for reviewing the Holiday Inn Swindon all reviews are shared with our staff at a morning meeting and its a great way to start the day with positive reviews like yours.

We are glad to see that you enjoyed your stay with us and made the most of the complimentary amenities that we offer to our guests.

Thank you again for reviewing the hotel, we look forward to welcoming you back in the future.

Kind Regards
Helen Norcup

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

We stayed for 1 night after going to the RIAT 2012 at RAF Fairford. After a long day we turned up at the hotel which is a great location only 10 minutes from the airfield!. The reception desk was very jolly, helpful and answered every question I had. They booked us in for dinner and breakfast giving detailed times. Informed us about the FREE spa. The rooms are very clean and beds comfortable and the aircon quite. We made use of the free pool, sauna and jacuzzi which is included in your room price. The evening meal was excellent and the food presentation was top notch. The staff were very attentive and nothing was too much trouble. The buffet breakfast was also excellent with empty buffet dishes being replaced almost immediately with hot food (not luke warm with some buffet places), also kids 12 and under eat free. I must stress that all the staff were a pleasure and I will definitely be staying there again next year after the 2013 RIAT! Also if you are luck you might get to see some of the aircrew from the show, the South Korean Black Eagles display team were there when we stayed.

  • Stayed: July 2012, travelled with family
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Thank Coeandcoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 21 July 2012

Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon, it is fantastic to hear you enjoyed your stay with us at the hotel during Fairford Airshow.

All tripadvisor comments are shared with the staff and we were all delighted with the feedback you gave about your stay.

As you mentioned all of our guests can make the most of our leisure facilities that are included with any rate. We do all that we can to provide the best customer service and experience we can for our guests and we are so pleased to hear that you enjoyed all that we provide here at the Holiday Inn Swindon.

Thank you again for reviewing the Holiday Inn Swindon, your kind comments and we look forward to welcoming you back for Fairford 2013.

Kind Regards
Helen Norcup

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Reviewed 1 July 2012

We stayed at the Holiday Inn Swindon for 2 nights. The rooms were adequate, if rather tired, but the service more than made up for this. The swimming pool was great for the kids and the restaurant staff were very accommodating with our meal requests to satisfy two tired children! Hopefully the hotel rooms will be updated soon as the staff are a great asset to the Holiday Inn chain.

  • Stayed: June 2012
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Thank TracyGreen0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Guest,

I would firstly like to thank you for taking the time to review the Holiday Inn Swindon.

We are delighted to hear that you enjoyed your stay with us here at the hotel and that you and your family were looked after here.

Its great to hear that you enjoyed some of the amenities at the hotel by having dinner with us in our restaurant and making the most of our leisure facilities.

All of our TripAdvisor comments are shared with the team and its a great start to the day for us by sharing comments such as yours about our staff service and hotel.

Once again thank you for taking the time to review the Holiday Inn Swindon and we hope to see you again very soon.

Kind Regards
Helen Norcup

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Reviewed 18 June 2012

Whilst in need of a major overhaul at least this place has really friendly, helpful staff :) Still find it expensive for Swindon!

Room Tip: Be aware that there are smoking rooms - if you don't want one be sure to select on booking!
  • Stayed: June 2012, travelled on business
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Thank Hudson58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon, we would like to thank you for your comments on the staff here at the hotel we aim to provide a relaxed, friendly but efficient service and we are pleased to hear that this was exactly the service you received on your stay with us here at the Holiday Inn Swindon.

I am dissappointed to see that you felt the hotel was over priced for the Swindon area, on the hotels website we do have some fantastic rates for any future trips you might have planned to Swindon with the book early and save rates.

We are all here at the hotel pleased you enjoyed your stay here with us and look forward to welcoming you back very soon.

Kind Regards
Helen Norcup

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2012

Recently spent a weekend at the holiday inn in Swindon. We were meeting up with family so we
were looking for value accommondation for the weekend.
The Holiday Inn provides just that with a weekend leisure break.
The Hotel is obviously set up primarily for business use but the rooms were spacious and clean and the facilities were great.
We had an evening meal and the food was good, however the service was great. I would say the greatest asset for this establishment is the staff, from the friendly reception staff to the young waiting on staff. Breakfast was a pleasure with great service and a good range of cooked and cold buffet food.
Just a couple of picky things to comment on; the sofas and seating in the leisure area are not very comfortable and not a particularly relaxing area to sit in.

Will be back...

  • Stayed: May 2012, travelled as a couple
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Thank hillbilly125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Guest,

Thank you for reviewing the Holiday Inn Swindon.

We are delighted to hear that you enjoyed your leisure break here with us at the hotel, its fantastic to hear that you enjoyed your evening meal and the service from the restaurant staff along with our breakfast choice and staff.

Everyday the reviews from TripAdvisor are shared at our morning meetings and comments as positive as yours are a great way for the staff to start the day.

I am sorry to hear that you weren't impressed with our lounge/ leisure area, feedback like yours i can pass onto the higher management in the hotel to suggest this area maybe being worked on to create the right enviroment for our guests.

Once again thank you for taking the time to review the Holiday Inn Swindon and we look forward to welcoming you back very soon.

Kind Regards
Helen Norcup

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Reviewed 11 June 2012

Stayed here in february, nice place good service. We arrived dropped bags on and taxid into the centre to watch the footie, there was a wedding on but that didnt bother us, nice atmosphere and everyone was friendly, service as always very good

  • Stayed: February 2012, travelled as a couple
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1  Thank bristolbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helen n, Reservations Manager at Holiday Inn Swindon, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon.

Its fantastic to hear that you enjoyed your stay here with us at the hotel and that you scored the hotel a five for everything from value to service.

We try our best to give every guest a great experience here at the hotel, so it is encouraging to hear you enjoyed your leisure break with us.

Thank you again for your review and your kind words, we look forward to welcoming you back at the Holiday Inn Swindon very soon.

Kind Regards
Helen Norcup

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Swindon

Address: Marlborough Rd, Swindon SN3 6AQ, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Swindon
#5 Family Hotel in Swindon
Price Range: £56 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Swindon 3*
Number of rooms: 99
Official Description (provided by the hotel):
The Holiday Inn Hotel in Swindon is located minutes from Junction 15 of the M4 but within easy reach of Swindon Town Centre with ample free ample free parking. Easy access to the cities of Bath, Bristol and Oxford and 1 Hr from London Heathrow. The hotel has 99 well appointed bedrooms which include 10 Executive rooms. All rooms have en suite bathrooms with shower, direct dial telephone, tea and coffee making facilities, hairdryer and iron and ironing board. Residents can enjoy and unwind with complimentary use of the Spirit leisure club with gymnasium, indoor pool, jacuzzi, sauna and treatment room (subject to availability). Our hotel bar and lounge offer tempting dishes from around the world and is a great meeting destination, a relaxing garden terrace can also be enjoyed at the hotel along with the lounge showing all Sky sports channels also ESPN on a 50inch plasma TV. Our contemporary restaurant is a great place to relax and enjoy our menus including the famous Holiday Inn breakfast. Hotel offers 24hr room service also. Under 12's stay and eat free when sharing a room with their parents* Terms and conditions apply. Swindon town centre is within 3 miles driving from the hotel, also the Swindon train station and McArthur Glen Designer Outlet Village. The hotel is ideally located for exploring Wiltshire's surrounding attractions, including Lydiard Park, the Royal Wooton Bassett, the Cotwolds, Avebury Stone Circle & Stonehenge, Longleat Forest and the Steam Railway Museum or for catching a game at Swindon Town Football Club in the town centre. Academy Style Meeting Rooms, 5 purpose built meeting rooms that cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Parties including Christmas Parties.Our Academy standard meeting facilities with natural daylight and air conditioning can accommodate up to 70 delegates. ... more   less 
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Also Known As:
Holiday Inn Swindon Hotel Swindon
Swindon Holiday Inn
Holiday Inn Swindon Wiltshire

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