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“excellant customer service”

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Holiday Inn Swindon
Ranked #20 of 24 Hotels in Swindon
London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“excellant customer service”
5 of 5 bubbles Reviewed 22 July 2014

having booked into another hotel for a weekend break with superbreak we were transferred here at the last minute due to a booking error on their part. we arrived here to find they had no notice of our booking. this was all sorted out for us by the terrific receptionist (nancy) and the backroom staff . we were to find that all the staff we came into contact with were equally as helpful. our room was spacious comfortable and quiet. we ate in the restaurant the first night and both the food and service were very good even though they were also dealing with a coach party. we also enjoyed the pool which was uncrowded on each of our days. breakfast was very good with excellent choice and even a pancake machine! very well positioned for visiting the Cotswolds, all in all an excellent weekend break.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Holiday Inn Swindon, responded to this review, 23 July 2014
Dear paul h

Thank you for taking the time to write a review for the Holiday Inn Swindon.
We are so glad to hear you had a pleasant stay with us and was able to enjoy the facilities on hand and have a great dining experience in the restaurant. I'm delighted that all the team members looked after you during your stay. We are always grateful to guests for relaying their thoughts back to us so we are able to continue on giving great service and improving on all areas of the hotel.
Your great feedback will be relayed back to the team and we look forward to seeing you again in the near future.

Kind Regards
Tom Gaskell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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447 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Middlesbrough, United Kingdom
Level Contributor
224 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 21 July 2014

I stayed her for 5 nights on business and although it was perfectly ok, there was nothing particularly special about it.
The rooms were ok, the service at reception was ok but the service at the bar could have been better.
Rooms were fine and as a member I received free WIFI which was good
I would return again on business if in the area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Holiday Inn Swindon, responded to this review, 23 July 2014
Dear Mark P

Thank you for your recent review on the Holiday Inn Swindon.
Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when our guests takes the time and trouble to acknowledge or give points for improvement. We look forward to welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

KInd Regards
Tom Gaskell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

Having booked a different hotel that couldn't put us up I was more than a little disappointed to be booked in to a Holiday Inn. How wrong could I have been. The hotel was just a "Holiday Inn" but this one had great rooms, great food and great staff. We were made to feel very welcome from the moment we arrived to the moment we left. The young staff on restaurant duty were lovely... especially Kim. We even got to enjoy a jacuzzi and swim (sauna was on offer but strangely one in the mens changing rooms and one in the women's). Thank you to all at Holiday Inn Swindon, we had a very relaxing, enjoyable visit.

Room Tip: You can get free wifi by filling in a form. Well worth book the 2 nights b&b and 1st nights dinn...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Holiday Inn Swindon, responded to this review, 23 July 2014
Dear Karen T

Thank you for taking the time to review the Holiday Inn Swindon.

We are delighted you enjoyed your stay with us and also had the chance to enjoy the Facilities we have available to our guests. We appreciate the feedback you have given us and will relay your great comments back to the team.
We do hope you will choose us again for your next trip.

Kind Regards
Tom Gaskell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redgrave
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

First time in a Holiday inn, Swindon. staff very professional, checkin of particular note - lady very helpful. Food was very good, fish cooked to perfection. Definitely stay again. Car parking good, plus clods to petrol station.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Holiday Inn Swindon, responded to this review, 17 July 2014
Dear Mike T

Thank you for your recent review on the Holiday Inn Swindon.

We appreciate your feedback and kind comments about the staff, I will be sure to relay your comments back to the team.
We look forward to welcoming you back in the near future.

Kind Regards
Tom Gaskell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 13 July 2014

We stayed at the Holiday Inn because we thought that the standard would be predictably good bearing in mind the price of the room was way above average in the area.
The staff were all very pleasant, helpful and knowledgeable about the area and facilities available.
The hotel standard is very poor, desperately in need of upgrade in every respect. The room was awful, the windows were ancient and needed net curtains or blinds, very restricting. I have never seen a bathroom so small and the shower was so old, just incredible. Despite this the cleaners had obviously done their best and made a good job of cleaning a very bad product, one could not be critical of the domestic staff who are being hopelessly let down by Holiday Inn.
We were totally amazed that we were charged so much for a room like that it was laughable.
The reception, bar and corridors were absolutely dreadful and Holiday Inn should be ashamed that they have not invested any capital in this workplace - this should not be called a hotel or an Inn.

Room Tip: All dreadful
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank BeccyMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Holiday Inn Swindon, responded to this review, 17 July 2014
Dear BeccyMoore

Thank you for your recent review on the Holiday Inn Swindon.
We sincerely apologize for any discomfort you may have experienced during your stay. Your feedback is very important to us as this enables us to see what improvements we need to do to enhance our guest's stay in the future. If you wish to contact me to discuss this matter further then please do not hesitate. My email is tom.gaskell@ihg.com
Your input will be shared with our management team.
We do hope you will think of us again for your next trip.

Kind Regards
Tom Gaskell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Swindon hotels

eastbourne
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 9 July 2014 via mobile

Service and food was great but the room was no better than a travel lodge budget room.
Good facilities on site with a gym and pool for those wanting some exercise.
DBB deal we had was good value but room was a disappointment.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darrencoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Holiday Inn Swindon, responded to this review, 14 July 2014
Dear darrencoe

Thank you for taking the time to review the Holiday Inn Swindon.

We appreciate the feedback we receive from our valued guests like yourself It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. I hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. Your comments will be relayed back to the team.

Kind Regards
Tom Gaskell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

Having stayed in other Holiday Inns, I found Swindon's to be just OK. When we arrived there was no record of our booking (however I think was the fault of the website I booked with, not HI). Receptionist was friendly, but a little vague about whether we would actually get a room or not, and I think she'd had a very busy evening. My room was at the end of a very long corridor and was tired looking, a bit shabby round the edges, the inside lock didn't work, and the water from the bathroom tap had a bit of an odd taste to it. Good points were a comfortable bed, choice of pillows and nice shower. Ordered a coffee from the bar, completely ridiculous and disorganised service there! Breakfast was good, lots to choose from, but staff stood around chatting. Good location though and a good price paid, but just not the best Holiday Inn I've visited.

  • Stayed June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Holiday Inn Swindon, responded to this review, 10 July 2014
Dear Claire R

Thank you for taking the time to review the Holiday Inn Swindon.

It is our goal to consistently provide great customer service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We apologise for any discomfort or upset caused during your stay. We appreciate the candid feedback we receive and welcome any opportunity to improve. If you wish to contact me to discuss these matters more then please do not hesitate to do so. My email address is tom.gaskell@ihg.com.

Thank you again for your feedback and we look forward to welcoming you again in the near future.

Kind Regards
Tom Gaskell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Swindon

Property: Holiday Inn Swindon
Address: Marlborough Rd, Swindon SN3 6AQ, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Swindon
#5 Family Hotel in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Swindon 3*
Number of rooms: 99
Official Description (provided by the hotel):
The Holiday Inn Hotel in Swindon is located minutes from Junction 15 of the M4 but within easy reach of Swindon Town Centre with ample free ample free parking. Easy access to the cities of Bath, Bristol and Oxford and 1 Hr from London Heathrow. The hotel has 99 well appointed bedrooms which include 10 Executive rooms. All rooms have en suite bathrooms with shower, direct dial telephone, tea and coffee making facilities, hairdryer and iron and ironing board. Residents can enjoy and unwind with complimentary use of the Spirit leisure club with gymnasium, indoor pool, jacuzzi, sauna and treatment room (subject to availability). Our hotel bar and lounge offer tempting dishes from around the world and is a great meeting destination, a relaxing garden terrace can also be enjoyed at the hotel along with the lounge showing all Sky sports channels also ESPN on a 50inch plasma TV. Our contemporary restaurant is a great place to relax and enjoy our menus including the famous Holiday Inn breakfast. Hotel offers 24hr room service also. Under 12's stay and eat free when sharing a room with their parents* Terms and conditions apply. Swindon town centre is within 3 miles driving from the hotel, also the Swindon train station and McArthur Glen Designer Outlet Village. The hotel is ideally located for exploring Wiltshire's surrounding attractions, including Lydiard Park, the Royal Wooton Bassett, the Cotwolds, Avebury Stone Circle & Stonehenge, Longleat Forest and the Steam Railway Museum or for catching a game at Swindon Town Football Club in the town centre. Academy Style Meeting Rooms, 5 purpose built meeting rooms that cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Parties including Christmas Parties.Our Academy standard meeting facilities with natural daylight and air conditioning can accommodate up to 70 delegates. ... more   less 
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Also Known As:
Holiday Inn Swindon Hotel Swindon
Swindon Holiday Inn
Holiday Inn Swindon Wiltshire

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