We had an 8.15 booking - three of us were given a table slotted into the corner of two bench seats (two on benches plus one chair) - felt odd, too close to others and nothing like the attractive layouts online but the place was heaving so no choice. Drinks immediately, then nothing until we got up and asked for a menu 30 mins later. After 45 mins we were offered more drinks - we asked if we could please have the starter which was just bread after all (nearly £4!) - got it after 9pm. The mains arrived at 9.30pm and have to say they were delicious but we were starving by then and reckon most things would have tasted great!!
But the argument at the next table left a bad taste - customer had probs with an inedible steak. The Manageress (I think) argued the toss/discussed the issue at full volume for ages disturbing everyone close by. Basic message 'our policy is that we don't deduct money off bills'. Don't know the outcome but I wouldn't fancy having to complain.
My friends loved their creme brulees but my 'strawberry cheesecake with crumbly meringue topping' was disappointing and I left some. The discription was identical to the one served in Prezzo's (hurray!) - but this was stodgy and the meringue was a spiral on the side that looked bought in. Shame. Coffee tasty but v small cups. Sofas great idea but we had to wait until they were free - then we realised the problem - huge parties of people in the next section. Way too many people booked in for the number of staff/size of kitchen. So unless you don't mind a long wait, don't go on a Friday or Saturday or go early to get ahead of the others ...
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