Me and my partner booked a night at your hotel, upon arrival we were not given any information regarding dinner times and breakfast times, but within two minutes we did receive a phone call to our room asking if we want dinner and we said we shall let you know, so we decided to go for a drink in the bar were a young lady then asked us again if we wanted dinner and we were still unsure but she was pushing for an order so we placed our order seeing as she wanted it so bad (felt very rushed).
We ordered the pork and ribeye off your "al a carte" menu and when it arrived it looked lovely but unfortunately the standard of the food was terrible, regarding the ribeye it was not cooked to my requirement, onion rings where soggy, the steak had no taste at all and the chips tasted horrible ( probably Havant been blanched, just cooked from raw . My partners pork was also disappointing as the piece of pork was smaller than anything else on the plate, the black pudding scotch egg contained a tiny little egg that was overcooked, pork was overcooked and black pudding tasted as if i was bathed in oil and not cooked.
We spoke to the young man regarding these issues straight away and was told nothing about it that night but when we checked out he basically told us that we were lying and had to pay the full bill even though i hardly touched my steak, we stated we were happy to pay for the pork as most of it was eaten but not the steak as i went hungry that night but yet still had to pay £22 for a meal i wouldn't feed my dog, i do not appreciate being called a liar as both my partner and i work in the hospitality trade and he is a head chef, so I'm afraid we do know how the food and especially the service should of been.
A very disappointing visit and would not recommend your hotel to anyone unless they want to be called liar and to feel very unwelcome.
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- Also Known As:
- Chiseldon House Hotel Swindon
- Chiseldon Hotel Swindon
- Chiseldon House Swindon, Wiltshire