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“Excellent, helpful and warm staff”

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Holiday Inn Express Swindon City Centre
Ranked #22 of 25 Hotels in Swindon
Hyderabad, India
1 review
“Excellent, helpful and warm staff”
Reviewed 1 January 2014

I was on a shot business trip to Swindon and stayed at Holiday Inn at the Town Centre. Its an excellent location with most places only a walk away. Staff is amazing, helpful and warm. They are always looking for ways to help you out. Always see to it that you are comfortable. Bedroom was very spacious, neat and clean. Will surely visit it next time when I go to Swindon.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raghu_Swam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrej K, Manager at Holiday Inn Express Swindon City Centre, responded to this review, 8 January 2014
Dear Raghu_Swam,

Thank you for staying with us and sharing your experience with the rest of the TripAdvisor community as we are aware that many travellers base their choice on actual scoring of other guests. I am pleased that you had a great time whilst staying with us. We value your feedback and hope you had a safe journey back.

Kind regards,

Andrej Katona
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Dallas
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 January 2014

We stayed here for 11 days over Christmas. First, let me start with the positives. The staff was amazing. They were all very nice and helpful anytime we needed anything. The rooms were small, but clean and comfortable. The beds were soft and covered in a fluffy comforter. The breakfast was quite nice and served the standard British foods like sausages, toast, baked beans, etc.

With all of those positives, however, I would never stay there again outside of a weekday trip because of the obnoxious noisy from the surrounding pubs and bars. During the week, the room was fine and pretty quite, but during the weekend and on the holiday nights, the noise was unbearable. I'm a pretty heavy sleeper and was woken up at 3am almost every single night. There is a police station across the street, and they do their best, but it is difficult to keep hundreds of 18-20 year olds in check after they have been drinking for several hours. My husband is from Swindon and was nervous about staying here because of that very reason, and I should have listened.

Also, one weird thing about the free wifi is that you had to get a new code every day and on more than one occasion, the manager made me "promise to use the internet for leisure, not business/work." I thought that was really weird considering the holiday inn express bills itself as a business hotel. I think I would have rather paid for the wifi and not had to deal with the hassle.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TexasChick31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrej K, Manager at Holiday Inn Express Swindon City Centre, responded to this review, 8 January 2014
Dear TexasChick31,

Firstly I would like to thank you for choosing to stay with us despite your husbands initial concerns. As for the positive comments, thank you very much it was a delight to read and I shared your comments with the rest of the staff. We take customer feedback very seriously as it gives us a 'reality check' in terms of our performance. We try to provide personable customer service with going above and beyond in meeting our customers needs, and when the Duty Manager mentioned about the internet use for 'leisure' he meant it as humorous goodwill advice as you were on holiday. The Hotel is located in the precinct where all the clubs, pubs and restaurants are. This we see as an advantage as it provides addition choice for food and entertainment within walking distance however on the weekends the excessive noise is outside of our control. Nonetheless we hope that you continue using IHG Hotel for your future travel needs.

Kind regards,

Andrej Katona
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North West England, United Kingdom
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 December 2013

Stayed one night, bedroom spacious and very clean.The best of the three hotels visited in Swindon,all the staff very friendly and helpful.Would not hesitate in choosing this hotel for our next visit to Swindon, the bay leaf indian restaurant close by very good.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eldimpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrej K, Manager at Holiday Inn Express Swindon City Centre, responded to this review, 8 January 2014
Dear Eldimpo,

Thank you for choosing to stay with us and such a complimentary review. It is a real delight to read that you find our Hotel Services as well as the customer care excellent. We discuss all guest reviews at our daily staff meetings and it is reviews like yours that really give meaning to what we do and keep us motived to go the extra mile because it is worth it. Thank you once again and hope that you will choose us again in your future visit to Swindon.

Kind regards,

Andrej Katona
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 5 Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 December 2013 via mobile

My 73 year old Mother stayed here for 12 nights they took great care of her. The staff are attentive and keen to interact with residents.

The room was clean and a good size. The outside of the building is not particularly pleasant with its silver cladding however it is tidy and smart inside.

It is located in the centre of town however this part of town is where the mass of bars and clubs are. Expect noise but it is a city centre hotel.


  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank truecelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrej K, Manager at Holiday Inn Express Swindon City Centre, responded to this review, 8 January 2014
Dear truecelt,

Thank you and your Mother for choosing to stay with us. We are pleased that you Mother has found our services and the bedroom to her satisfaction. It was a true pleasure to have her staying with us and we will be more than happy to welcome her along with the family back again.

Kind regards,

Andrej Katona
Opeerations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
157 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 21 December 2013 via mobile

I stayed midweek on business, and although the hotel did not have the most desirable exterior to the hotel, I found the staff and management very friendly. The reception staff were very efficient and aimed to please while the duty manager even made conversation while I waited for my dinner in the restaurant. The parking is not on site, but 5 mins walk away in the main car park of the train station - a little inconvenient in bad weather but was at least included in the price. I would definitely consider staying here again as had a very comfortable night sleep too!

Stayed December 2013, travelled on business
Helpful?
Thank Alison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrej K, Manager at Holiday Inn Express Swindon City Centre, responded to this review, 8 January 2014
Dear Alison J,

Thank you for staying with us and your feedback regarding your experience.We try to consistently create Great Hotels Guest Love and by the sounds of it Robert managed to create just the right atmosphere for you to be able to switch off and relax. We hope that you continue using IHG Hotels for your future travels and that when returning to Swindon, we will be your number one choice.

Kind regards,
Andrej Katona
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 4 Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 December 2013

Great staff and the same holiday inn standard. Very nicely located close to all main attractions.

Pros:
1. Great location
2. Outlet mall and restaurant are walking distance
3. Friendly staff

Con
1. Parking

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrej K, Manager at Holiday Inn Express Swindon City Centre, responded to this review, 8 January 2014
Dear Traveler695,

Thank you for choosing to stay with us and your descriptive feedback. We value your comments and hope you that you will continue using IHG Hotel for your future travel needs.

Kind regards,

Andrej Katona
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 December 2013

An overnight stay whilst Christmas market shopping. When i say the manager was attentive and professional that's an understatement.If he was in London The top hotel would be shown up!!
The staff were tidying up and asking if you required anything through the evening, without too over the top. The room was clean and nicely stocked with tea's and coffee facilities.Only one comment to note... the pillows could do with a change, not grubby but flat and deflated.The breakfast was all there....many various teas,fruits, cereals, croissants,cooked food the list goes on and on.
All in all... a very pleasant stay.

Room Tip: The higher the better. Due to the central location.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JACQUELINE199757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrej K, Manager at Holiday Inn Express Swindon City Centre, responded to this review, 8 January 2014
Dear JACQUELINE199757,

We are ever so pleased that you found our services to the highest level and exceeding you expectations. I also take note of your comment about the pillows and will forward it to the relevant Department Head. Many thanks for your feedback and hope to welcome you back in Swindon some time soon.

Kind regards,

Andrej Katona
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Swindon City Centre

Property: Holiday Inn Express Swindon City Centre
Address: Bridge Street, Swindon SN1 1BT, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #22 of 25 Hotels in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Swindon City Centre 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Holiday Inn Swindon City Centre is a new modern hotel offering a bar, restaurant and 6 modern meeting rooms. Each modern guest room is spacious and offers power shower, cosy beds and plasma-screen LCD satellite TV. Complimentary Hot Continental Breakfast is included in the rate. Relax in the lounge area, with 2 large screen TVs. Enjoy a prime location in the Swindon City Centre, only minutes away from shops and attractions such as STEAM Museum, Outlet Village or Oasis Leisure Centre. The Swindon Rail Station and the Central bus station are a brief walk away. Pop in a train or a bus and visit the historical towns of Bath, Oxford, Cirencester, Wotton Basset, Cippenham or Bristol.Located close to one of the most important ancient routes in the UK - The Ridgeway. At 85 miles long and 6000 years old, it offers some of the finest walking, cycling and horse riding experiences in the UK. Walk a short way along The Ridgeway and you will find Barbury Castle, Wiltshires best Iron Age fort. Further along you will see the famous White Horses at Hackpen.Within touching distance are the delightful Cotswolds. This Area of Outstanding Natural Beauty is world renowned for its rolling hills and hidden valleys. Most certainly a quintessential English landscape not to be missed. Only 15 minutes north is The Cotswolds Water Park. With 147 Lakes it offers canoeing, sailing, fishing windsurfing and waterskiing. Close to Avebury, Stonehenge and Westonbirt - The National Arboretum which is one of the most spectacular tree gardens in the world. Visit Castle Combe and Lacock Abbey, a National Trust property. Breathtaking scenery, prehistoric sites, the Cotswolds, castles, historic houses & gardens, Britain's largest water park and The Ridgeway-all a short distance from Swindon. With so much to see and do you must make Swindon your touring base! ... more   less 
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Also Known As:
Holiday Inn Express Swindon City Centre Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn
Holiday Inn Express Swindon City Centre Wiltshire

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