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“Good pizza but poor service”
Review of Mackenzies Swindon

Mackenzies Swindon
Ranked #157 of 442 Restaurants in Swindon
Price range: US$4 - US$17
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Located in the heart of lovely and picturesque Old Town area. Here at Mackenzies we offer all day informal casual dining -Great Breakfast, Great Tapas and Gourmet Burgers amongst other delicious choice from our menu - together with our selection of premium draught world beers & real ales, superb cocktails and extensive wine listings by the glass & bottle. A great place to meet your friends and be looked after, whether for coffee, food or drinks, amongst tasteful decor whether on our Ground fFoor, First Floor in the Galleries or alfresco in our lovely garden & decked terrace. We look forward to seeing you any day of the week for Breakfast, Lunch or Dinner, we seat 90 covers inside our Cafe Bar on Ground Floor, a further 60 in the Galleries and 90 covers in the garden and decked terrace
Swindon, United Kingdom
Level Contributor
47 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Good pizza but poor service”
Reviewed 8 June 2013

Visited several times now on a Thursday night for the £5.95 pizza, which has always been good value for money.

However, the staff are very poor and do not know what drinks are on happy hour and very slow. I also asked if our table could be wiped as it was very sticky and dirty, and was shocked when the girl behind the bar gave me a cloth and said "help yourself!".
The music is also awful.

So if you like good value for money, but don't mind cleaning your own table and leaving before 8pm to avoid the music, then I would recommend the place.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Wiltshire
Level Contributor
33 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Good burgers”
Reviewed 20 March 2013 via mobile

I have had lunch here twice for lunch on a Saturday with my grown up kids and 2year old grandson. A good choice and the choice of burgers is particularly good. My kids like the choice of good quality burgers at a fair price. Staff are friendly as well. Hate the tellies everywhere but they can be avoided.

Helpful?
Thank pettwid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
100 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Relaxed atmosphere”
Reviewed 28 December 2012

Decided to meet a friend i hadn't seen in 7 years and we chose to go here. what a good choice. We had coffee and it was amazing; smooth and hot but not bitter in any way. the lunch menu was excellent with lots of different choices, from pizza, to paninis, to hot cooked food like burgers and fish dishes. however, when we decided to stay and eat we were told that the serving time would be at least 30 minutes which we felt was too long and we ate at home in the end.
the atmosphere was relaxed and there was plenty of room, even for buggys and groups of poeple. there is a lovely outside area towards the back which would be great in the summer or autumn as they have heaters.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
Helpful?
Thank Penelope S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
46 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“excellent food, and service”
Reviewed 5 November 2012

I discovered this amazing restraunt via a friend at work who raved about the coffee and food. I lived near to the place last year and often ate there with my girlfriends. On average now we eat there twice a month so what makes us go back again and again? Great food, two course meal for ten pounds. Huge menu from burgers, the lamb one is awesome, to warm goats cheese salad, and steaks that melt in your mouth, mackenzies delivers first class food every time in an intimate setting ..great place to eat

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AnnaFoale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire
Level Contributor
94 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 83 helpful votes
“Used to be great, but it's gone downhill a lot lately”
Reviewed 3 November 2012

We've eaten at Mackenzies for years - usually brunch with friends - and it's always been great but over the past couple of months it's really gone downhill.

A few weeks ago four of us ordered together (one order, paid for together) and two of our dishes came out ok, but it was a full half hour before the other two dishes arrived. This meant our friends had finished their meals by the time ours had arrived and when they did arrive, they were luke warm and looked like they'd been sat around a while.

We thought maybe it was a one off so we went again more recently, but the quality of the food seems to have really deteriorated. It was all either over or under cooked and with seemingly poorer quality ingredients than what we're used to here.

They seem to have recruited quite a few new members of staff in recent times too, and it's never appropriate for customers to have to hear staff members derogatorily discussing other colleagues. Poor show.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank NickyWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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