I stayed here for three nights over a weekend in July 2012 during which time they had three weddings take place, but this didn't detract from the experience and I didn't hear the celebrations at all.
My issue with this hotel is the apparent lack of care that is shown by staff. On the Saturday morning I found the main court yard flowerbed to be strewn with discarded glasses, bottles and cigarette packets from the Friday wedding. This was still all present by the Saturday lunchtime when the Saturday wedding party were arriving. As a recent bride myself, I would have been horrified if my guests had been greeted by this debris on arrival.
I spent a pleasant evening reading in the conservatory on the warmest weekend of the year and this was great, until staff members decided to congregate by the bar and start sharing stories of customers they'd dealt with. I don't think anyone is naive enough to think that this doesn't happen in hotels, but this shouldn't happen in front of guests.
My room was comfortable enough, but again, just a lack of care. I lifted up the stationary to write a note to let the staff know about a plug socket that didn't work and discovered a lot of pressed dried tobacco which had obviously been left on the side table with the notepad on top of it for some time.
Sound carries VERY easily from the corridor into the bedroom and it was awful to be abruptly woken by staff in the mornings trotting up and down the corridor banging on doors and hollering "HOUSEKEEPING!". I had a "Do Not Disturb" sign on my door so didn't get a knock, but the sign was seemingly futile when every other door around me was being so violently knocked and shouted at.
When I looked to take afternoon tea in the conservatory, I soon gave up after being addressed by an incredibly disinterested and miserable staff member who clearly did not want to serve me. When she was asked for decaff coffee she intimated that whilst they had it in the hotel, it wasn't behind that bar and she wasn't going to bother to go and get any. I abandoned all hope at this point.
Stanton House Hotel has an amazing position and has beautiful grounds. I can understand why this would be attractive to wedding parties and indeed romantic weekends away, but the staffing issues really need addressing and I'd fear for your special occasion being ruined by this.
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- Also Known As:
- Stanton Hotel Swindon
- Stanton House Hotel Swindon, Wiltshire