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“Only average hotel”

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Stanton House Hotel
Ranked #4 of 24 Hotels in Swindon
Certificate of Excellence
North Vancouver, Canada
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Only average hotel”
Reviewed 21 September 2012

Stayed at this hotel for one night on route from Bath to Oxford. The hotel is fairly conveniently located about 5-10 minutes off the M4. We got a fairly good price using Priceline, at least way cheaper than contacting the hotel directly. On the positive side, the queen sized bed was firm and quite comfortable. There was a duvet, but no top sheet. The bathroom had a very large tub with a shower above with lots of hot water and good water pressure. On the negative side the "free" Internet didn't work well at all. We did tell them but they said that too many people were using it! The connection was no better in the morning. The radiators also did not work . We told the front desk and there only comment was that they were not turned on yet! The hallways were dingy and very stale and musty smelling. Finally there were ice buckets in the room but no ice machines. They did fill my water bottle with ice when I asked in the restaurant. There were 6 people in the restaurant in he morning, biut since the buffet was 10 pounds each we passed! Consider this hotel only if you need something in the area. This hotel is trying to "come off" as a fancy hotel, but doesn't make the grade.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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732 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Spanish first
  • Swedish first
  • Any
English first
Leyland, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 August 2012

Set in beautiful grounds, an old manor house, with rooms in tastefully built-to-match wing.
Paid a great price via laterooms. Was amazed at quality of room for the price. Bar in conservatory and another next to main dining room. No staff at conservatory bar when I stayed.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wickly_diner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calne, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 August 2012

Attractive setting in the park, spacious rooms and a great restaurant serving truly delicious food - all in all I would highly advocate Stanton House to anyone. Tip: try the sashimi from the Rosemary restaurant - wonderfully fresh and delectable, plus on Thursday there is all-you-can-eat buffet, which is nicely priced. Definitely the nicest restaurant in Swindon!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 2 August 2012

I stayed here for three nights over a weekend in July 2012 during which time they had three weddings take place, but this didn't detract from the experience and I didn't hear the celebrations at all.

My issue with this hotel is the apparent lack of care that is shown by staff. On the Saturday morning I found the main court yard flowerbed to be strewn with discarded glasses, bottles and cigarette packets from the Friday wedding. This was still all present by the Saturday lunchtime when the Saturday wedding party were arriving. As a recent bride myself, I would have been horrified if my guests had been greeted by this debris on arrival.

I spent a pleasant evening reading in the conservatory on the warmest weekend of the year and this was great, until staff members decided to congregate by the bar and start sharing stories of customers they'd dealt with. I don't think anyone is naive enough to think that this doesn't happen in hotels, but this shouldn't happen in front of guests.

My room was comfortable enough, but again, just a lack of care. I lifted up the stationary to write a note to let the staff know about a plug socket that didn't work and discovered a lot of pressed dried tobacco which had obviously been left on the side table with the notepad on top of it for some time.

Sound carries VERY easily from the corridor into the bedroom and it was awful to be abruptly woken by staff in the mornings trotting up and down the corridor banging on doors and hollering "HOUSEKEEPING!". I had a "Do Not Disturb" sign on my door so didn't get a knock, but the sign was seemingly futile when every other door around me was being so violently knocked and shouted at.

When I looked to take afternoon tea in the conservatory, I soon gave up after being addressed by an incredibly disinterested and miserable staff member who clearly did not want to serve me. When she was asked for decaff coffee she intimated that whilst they had it in the hotel, it wasn't behind that bar and she wasn't going to bother to go and get any. I abandoned all hope at this point.

Stanton House Hotel has an amazing position and has beautiful grounds. I can understand why this would be attractive to wedding parties and indeed romantic weekends away, but the staffing issues really need addressing and I'd fear for your special occasion being ruined by this.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NickyWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 August 2012

A most impressive hotel and a delightful setting with a Country Park adjacent and Lake views from the hotel grounds. The ancient woodlands and roman remains add to the charm. The Church next door is a grade 1 listed building. Upon my second visit i noticed that the standard of the gardens and mixed borders and entrance were way below par for a Country House Hotel, full of weeds and looking unkept. The service in this Japanese owned and run Hotel was first rate, the food excellent, the staff all very courteous and the housekeeping standard of the rooms very high. As a single traveller i was very well looked after. There are both Japanese and English foods on offer as well as a Japanese foods shop.

Room Tip: Rooms facing Lake have the evening sun.
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  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aloha66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
377 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
Reviewed 28 July 2012

Came to SHH for afternoon tea which looked to be good value.

Asked for decaf tea and was told no, which was a bit disappointing. 5 years ago this would have been no surprise but nowerdays most places have them

Then asked for decaf coffee, my backup option as everywhere does it and was told no.

They do do decaf coffee they said, and I suspect tea too. But they just couldn't be bothered to go and get it.

It was clear this place does not value the customer. Walked out.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DaveSwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fordingbridge, United Kingdom
Level Contributor
226 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 24 July 2012

The hotel is set in lovely grounds on the edge of Stanton Country Park. We booked a classic double room for two nights and found our room to be very good with a comfortable bed, fridge, tv and tea and coffee making facilities. We had a large bathroom with a separate shower and bath. The room was starting to look a bit tired and could do with an update but feel that you have to put price into the factor. We paid only £114 for two nights bed and breakfast through Expedia and felt this was exceptional value. The hotel itself is very well kept and has a japenese element to it. This being that they have Mt Fuji Japenese restaurant (which is a more authentic japenese experience) within the hotel. We did try this restaurant and it was lovely for a one off experience but do not feel if we visited the hotel again that we would eat there. Breakfast is both English and Japenese - we found the service at breakfast very slow and it was quite hard to order tea/coffee as required. We had afternoon tea in the conservatory one afternoon and found this to be very enjoyable. They also have another restaurant (Rosemary) which serves English and Japenese food. The hotel seems to cater mainly for weddings ... having one even on the sunday whilst we were there and you can see why with such a stunning setting. I think only downside of the hotel is that when they have functions on ... because the hotel is on the small side facilities wise ... the functions tend to take over the general areas for regular guests staying and you can begin to feel in a little in the way of the functions going on ... especially when you are casually dressed and they are all in their fine attire!

Room Tip: Think any room would be ok. We had one facing the car park and found it to be very quiet.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank webber5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stanton House Hotel

Property: Stanton House Hotel
Address: The Avenue | Fitzwarren, Swindon SN6 7SD, England
Phone Number:
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 24 Hotels in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Stanton House Hotel 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Stanton Hotel Swindon
Stanton House Hotel Swindon, Wiltshire

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