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“Disgraceful lack of service”
Review of Hotcha

Hotcha
Ranked #275 of 448 Restaurants in Swindon
Price range: US$7 - US$13
Cuisines: Chinese
Description: The one and only Chinese Takeaway & Delivery Chain in the UK! Our Wok masters create delicious Chinese meals for your eating pleasure. Pop in store today or order easily online from the comfort of your own home! Whether you're looking for your go to favourite Chinese dish like Chicken Chow Mein, or fancy trying something new like our brand new Tian La range we have something for everyone on our menu.
Restaurant details
Description: The one and only Chinese Takeaway & Delivery Chain in the UK! Our Wok masters create delicious Chinese meals for your eating pleasure. Pop in store today or order easily online from the comfort of your own home! Whether you're looking for your go to favourite Chinese dish like Chicken Chow Mein, or fancy trying something new like our brand new Tian La range we have something for everyone on our menu.
Reviewed 20 December 2013

You will order, you will pre-pay, 3+ hours later you won't have your food and will be told you HAVE to WAIT for a refund
Can't rate the food....didn't arrive!
Save yourself a 3 hour wait and order from Abbey Meads Rendezvous who delivered hot tasty food in 20 minutes

1  Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (60)
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55 - 59 of 60 reviews

Reviewed 19 December 2013 via mobile

Waited 2 hours for delivery on a £40 order. Was cold when finally come. Rang to find out what was going on and women kept cutting me off. Disappointed and so annoyed.

1  Thank bowen660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Ordered a small meal tonight, costing around £10.
It says allow 50 minutes, or up to an hour at busier times like weekends etc.
An hour an 15 minutes later, I ended up calling the helpline to ask where the order was, as I'd paid online with my card and was wondering....if they don't show, how do I get my money back.
The operator was fine, she said: "it's left the store and should be with you in 15 mins". About half hour later it arrived and it was cold.
Disappointing...

    • Value
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    • Food
Thank CharliesAngel0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Below average food at best, late delivery, missing items and poor service all round. Great website and marketing though.

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Thank brendan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

Order delivered with half the stuff missing. When called was told that the remaining would be cooked and delivered as a "priority." It turned up almost 2 hours after the initial order. Was also told that a refund was not possible just yet as the "facilities were not yet in place"

The food was decent however.

    • Value
    • Atmosphere
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    • Food
2  Thank Crunkv5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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