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“In their own words "restaurant has its good days and bad days!"...”

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Premier Inn Swindon North Hotel
Ranked #13 of 24 Hotels in Swindon
Certificate of Excellence
Durham, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“In their own words "restaurant has its good days and bad days!"...”
2 of 5 bubbles Reviewed 4 November 2013

This is my 3rd Premier Inn in the area, necessary for work commitments. The hotel is situated on a busy road so I requested a high floor and was told if I kept the windows closed I wouldn't hear the traffic and also give a top floor room at furthest point of the corridor- noise was minimal. Room and corridors smell stale but typical Premier Inn style. The adjacent Cold Harbour pub looks rather tired from the outside and when I questioned the quality I was informed it has its good and bad days! As a lone female traveller I did not feel comfortable in the pub, however my food choice and service was good. 3rd hotel in the area neither of which I would stay in again.

Room Tip: Overlook the car park for a quieter room and remember to keep your window closed!
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Misty_Reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Swindon North Hotel, responded to this review, 11 November 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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367 reviews from our community

Traveller rating
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    19
    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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  • English first
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English first
Buckley
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 4 November 2013

We had a lovely time at this premier inn. My husband had trouble sleeping and couldn't find the right pillow too soft or too hard and no combination worked. We stayed 2 nights and on first night they was a group who were very noisy running In and out of each rooms knocking on each other doors. We found this very annoying as we had our 2 year old daughter asleep

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

Booked for an overnight stay, prior to local wedding....from check in to check out, staff and overall stay...an absolute joy. Dinner and breakfast wonderful..highly recommended above other budget hotels We have ever stayed

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
121 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 13 October 2013

First stay in a Premier Inn and will not be my last. For half of what I have paid in other UK hotels I reckon Premier Inn is great value. Large clean bedroom with huge bed plus sofa bed. Bed was comfy with good pillows and quality bedding. Bathroom fine, quite big enough, fabulous shower, lots of hot water. Tea and coffee facilities, freeview TV. I thought Friday and Saturday night could be noisy but it wasn't. Either we were lucky or hotel is well sound proofed.
Great value breakfast next door at the Chef & Brewer, one of the best I have ever enjoyed.
Last but not least, smiley welcoming staff.
One negative...poor wifi signal and I object to paying for wifi. It is only free for half an hour.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bellaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 7 October 2013

I am normally very pro Premier Inn's (see my previous reviews) as they generally offered good clean rooms at reasonable prices but I was starting to think that the standards were slipping a bit and this stay qualified my fears.

It is not the staff they are great no matter where in the country you are but this hotel was looking very shabby and seemed very impersonal. But the real grip was that in all my visit’s to PI’s around the country I have NEVER seen mattresses’ on the floor for guests to sleep on.

To make it worse the room was so small (for a family room) that I was terrified of stepping on the kids as I got out of bed these was no room between sleepers. To top this off the bed made from a mattress on the floor had the pillow was facing towards the bathroom door meaning his head was about 4ft from the toilet and the gap under the main door into the room was so large he would have had light in his face all night if we hadn’t but a towel along the bottom of the door.

Breakfast… God I love the Premier breakfast! Didn’t get one this visit though because they don’t start serving till 8am and we like 80% of the guests who were staying on the same night needed to be at a local sports event by 8.30. Not PI’s fault but we did request at the breakfast venue if they could maybe start breakfast a little bit earlier and the request was flatly turned down.

This was our own fault for not checking the times but I think the hotel could have acted on this problem by either starting a little earlier or offering all of us that had paid for the Premier breakfast a refund of the difference between the Premier and the continental because I do not feel that a slice of toast, a glass of juice and a small bowl of Cornflakes represents value against a £7.50 charge.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanDavison59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Swindon North Hotel, responded to this review, 8 October 2013
Thank you for taking the time to review your stay at our hotel. At premier Inn we endeavour to improve standards and meet all our customer’s needs please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lechlade, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 30 September 2013

I stayed here on a late desicion on a friday night. I walked in and on arrival was welcomed and asked what i was looking for. I asked for a double room, which was £60 on the spot payment. Happy with the understanding that i hadn't booked, i found a double room (for me and my boyfriend). We were told breakfast would be next door in the 'cold harbor' pub which was fine for us. We went up too our room on the second floor. The room was huge with a large kingsize bed. It took us a good half an hour to try and work out how to use the shower though! Although, it was a great room it did get very hot in there during the morning that we were there. Coffee and tea was fine, but there wasnt much in the room for two people.. you could only have at least 2 each! and not enough sugar... whats 5 sachets going to do!!! There were no shampoo just a hair and body wash soap stuck on the wall which i thought was strange!! We decided not too have breakfast in the morning as we werent that hungry. but overall a very relaxing one night stay but i wouldnt stay there for 2 nights in a row.

Room Tip: Get a double room on the second floor ours was massive!!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurenlouise2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 14 September 2013 via mobile

Stayed here for 4 nights in August for work and it was ok.
The rooms are comfy but a little out dated.
But cannot fault the staff at all in anyway.
The pub opposite was a bit disappointing as the food was lovely but the service was a bit bad, disorganised and people running around like headless chickens not knowing what they are doing which ended up with waiting ages for food.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul290777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Swindon North Hotel

Property: Premier Inn Swindon North Hotel
Address: Broad Bush | Blunsdon, Swindon SN26 8DJ, England
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Free Parking
Hotel Style:
#1 Family Hotel in Swindon
#5 Romantic Hotel in Swindon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Swindon North Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
With 500 hotels across the UK, Premier Inn is the UK's biggest hotel chain. We have more hotels in more places making it easier for you to stay away from home... Our guests have been enjoying staying with Premier Inn for over 20 years. They tell us they love the value we offer, our clean and comfortable rooms and the warm welcome they receive from our team members. If you've not stayed with us before give us a try - you'll soon see why we're the country's number one. ... more   less 
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Also Known As:
Premier Inn Swindon North Hotel Swindon
Premier Inn Swindon North Hotel Wiltshire

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