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Premier Inn Swindon West (M4, J16) Hotel
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Reviews (646)
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All reviewsbeefeater next doorbeefeater restaurantmeal dealattached beefeatercosta coffeestayed here for one nightplenty of parkingreception stafflong journeycomfortable roomwhat it says on the tinovernight stopbudget hotelwe've stayedcar parkconvenient locationeasy access
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584 - 589 of 646 reviews
Reviewed 21 March 2012

There is currently work taking place at the hotel and we were woken on Friday morning at 7.40am by drilling, banging, hammering and swearing.
We had the meal deal which was good value, other than that the hotel and attitude of the staff on reception in the morning was poor.

  • Stayed: March 2012, travelled as a couple
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Thank BUSTYBREEZER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Swindon West (M4, J16) Hotel, responded to this reviewResponded 26 March 2012

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2012

Our overnight stay at this Premier Inn was so very comfortable all round for a budget hotel. There was a lift to our room on the 1st floor, the room itself was large and very stylish and we slept well in bed.The heating thermostat was efficient and so we were able to control the room temperature to our needs. We understand that there is renovation work going on but as we stayed there on a Friday night/ Saturday morning it did not interfere with our stay. We booked for a meal deal at the restaurant next door for dinner & breakfast, both of which were really good value for money with the food and service being well prepared with a wide choice for non-meat eaters.

  • Stayed: March 2012, travelled as a couple
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Thank Shinyglass3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

On arrival we were checked in quickly and the lady explained about parking and food etc. Our room was the standard Premier Inn room. There was only one set of towels in the room and we had to request more tea, coffee, sugar and milk. The room was cold but soon warmed up when we put the heat on. The room was neat and clean.

There was a sign on the check in desk stating the hotel was undergoing work from 8am EVERY morning! They were not kidding the only day we get a chance to lie in we are woken up by a herd of workmen in big boots in the room directly above us doing god knows what at 8.30am. The frustrating thing was that the noise lasted 20 minutes then it went quiet for an hour!

Premier Inn should state on their website that this hotel was/is undergoing work which could result in noise.

The Beefeater next door – We didn’t do breakfast on Sunday but had a Sunday lunch which was ok and also an evening meal which was ok.

Plenty of free parking and near to the motorways etc. There is a phone in reception to ring for taxis.

  • Stayed: February 2012, travelled as a couple
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Thank KimQueenofQuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Swindon West (M4, J16) Hotel, responded to this reviewResponded 24 February 2012

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2012

I have just stayed at this hotel for 7 nights with my disabled nephew in an adapted room - there was everything we needed - better than we expected. The staff were very friendly and helpful, the rooms were clean and beds comfortable. The restaurant (a Beefeater) served a good standard breakfast and the waitresses were friendly and welcoming. It is just off the motorway and we had no problems with noise from the road - just some very inconsiderate guests - our night's stay cost was refunded under the hotel's 'good night guarantee' without any fuss - we just mentioned the noise and didn't even have to ask for the refund. If I ever need to go to Swindon I would choose to stay here!

  • Stayed: February 2012, travelled with family
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Thank Penjen54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

Exceptionally helpful and welcoming lady on reception. Quiet inside the hotel. Don't like the Beefeater menu, but the grilled salmon was fine. Breakfast was very well prepared.

  • Stayed: January 2012, travelled as a couple
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Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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