I stayed in this hotel for a relative wedding and was appalled at the treatment I received. The room we stayed in was classed as a superior room and although the common areas of the hotel were nice the room we stayed in was somewhat dated. The first issue was tissue in the toilet. Then hair on the toilet. Then hair on the basin, all of which i could have just about forgiven, the real issue was when i decided to take a bath and looked at the underside of the basin! There was dried blood on it!! I complained, no suitable alternative room was available and instead the maid ran a cloth over the basin (i.e. she did not actually clean it). No apology was ever forthcoming and when we checked out they actually tried to overcharge us. In utter discussed I wrote a letter of complaint. Its been several weeks now and no reply. Awful - would not send my worse enemy to this hotel!!
- Official Description (provided by the hotel):
- Buckatree Hall Hotel is a renowned country house hotel set in its own mature gardens and woodland beside a scenic lake. The hotel offers first class accommodation and facilities in which you can relax and enjoy the memorable surroundings and location. We are ideally located at the foot of the famous Wrekin Hill for all of Shropshire's finest tourist attractions including Ironbridge and its museums, the Black Country and Shrewsbury. Just a short journey from Telford central we are also ideal as a base for visiting Chester, North Wales and the West Midlands. A full service hotel of which the team are highly motivated to provide a professional, friendly and fantastic product at all times. ... more less
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- Also Known As:
- Buckatree Hall Telford
- Hotel Buckatree Hall
- Buckatree Hall Hotel Telford, Shropshire