I will try to keep this brief.
Service particularly from younger staff was hit and miss. Generally speaking......cutlery dropped onto the table, different menus from one another offered to us on a couple of occasions, we overheard a younger staff member complaining about someone to another staff member at breakfast one morning. Food ordered at dinner on one occasion was not what was stated on the menu, so a free dinner was offered by way of apology, which was good but shame it happened. The roof below our balcony was littered with hundreds and I mean hundreds of cigarette butts, surely this could be kept on top of by the hotel, although it has to be said you can't legislate for the disgusting habits from previous guests. I'm no anti smoker, just find it disgusting to see the evidence of it littering the area. Going back to the service one staff member very abruptly "placed" a spoon on our table with no real acknowledgement, rather than place it professionally. I'm not trying to nit pick it's just that good service is essential in the hospitality industry.
Positives.... Location, breakfast was good, and some members of staff, we thought Siri the waiter was very good and helpful. Overall this may be a surprise given the negatives, but we actually quite enjoyed the hotel but there needs to be some attention to detail, perhaps with some re training of staff. We have read a review below this one and we must have stayed at the same time as there was a wedding on, and it didn't surprise us to see some issues with staff in that review. We stayed end of June to 2nd July.
- Official Description (provided by the hotel):
- Buckatree Hall Hotel is a renowned country house hotel set in its own mature gardens and woodland beside a scenic lake. The hotel offers first class accommodation and facilities in which you can relax and enjoy the memorable surroundings and location. We are ideally located at the foot of the famous Wrekin Hill for all of Shropshire's finest tourist attractions including Ironbridge and its museums, the Black Country and Shrewsbury. Just a short journey from Telford central we are also ideal as a base for visiting Chester, North Wales and the West Midlands. A full service hotel of which the team are highly motivated to provide a professional, friendly and fantastic product at all times. ... more less
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- Also Known As:
- Buckatree Hall Telford
- Hotel Buckatree Hall
- Buckatree Hall Hotel Telford, Shropshire