Stayed at this hotel on a Buyagift voucher for two nights from 4th July. Initial impressions were excellent, staff very polite and friendly and eager to meet any needs (including sorting out the fact that we had forgotten to bring our voucher with us) so far 5/5.
Checking into our room it received a 5/5 for comfort and cleanliness (suggest that a coat of mould resistant paint on bathroom ceiling will avoid any future problems, as some mould has started above shower)
We decided to eat in the bar on our first night and was a little disappointed with the menu but both decided to go for the sirloin steak. Compliments to the chef for the garlic bread and onion rings and our steaks were perfectly cooked but arrived on luke warm plates and we had a little wait for the chips and garlic bread to arrive. During our wait we decided to try our steak but our steak knives were not up to the job and when our chips arrived we had to request replacement knives, there was another brief wait and replacement knives arrived.
The by now almost cold steak was hit and miss. My partners was acceptable but about a third of mine was fat and gristle and was left on the plate. I had intended speaking to the staff about this, but at no time were we approached by anyone to check if we were happy with our meal and although staff frequently came in and out of the bar area to take drinks through to the restaurant there didn't appear anyone on duty in the bar area.
We finished our meal and after waiting around 10 minutes for our table to be cleared we gave up and left the bar with still no staff in sight. Reluctantly we have to give this a rating of 2/5.
Breakfast was above average and service was excellent 5/5
There was a wedding party on our second night and unfortunately the music could be heard plainly until around 1am and the sound of the guests leaving in taxi's went on well beyond this.
Sunday morning at 8.30 there was no water pressure in the shower which reduced to barely a drip half way through my shower despite waiting a while this didn't increase.
What a shame that what could have been an excellent weekend was spoiled by our poor dining experience and being unable to shower on the Sunday morning. We are more than likely going to visit again but will avoid eating at the hotel and instead eat at a pub that we found on our second day (the bridge builder - approx 2 miles away) and will ensure we are up early for a shower.
As we were not asked about our stay on checking out, I didn't raise the problems as it didn't seem appropriate.
Despite our poor dining experience it is only fair that we rate the quality of service overall and hence we must give it a good rating as it is true to say that the level of service was excellent apart from this. This hotel has so much going for it and could easily get a higher rating.
- Official Description (provided by the hotel):
- Buckatree Hall Hotel is a renowned country house hotel set in its own mature gardens and woodland beside a scenic lake. The hotel offers first class accommodation and facilities in which you can relax and enjoy the memorable surroundings and location. We are ideally located at the foot of the famous Wrekin Hill for all of Shropshire's finest tourist attractions including Ironbridge and its museums, the Black Country and Shrewsbury. Just a short journey from Telford central we are also ideal as a base for visiting Chester, North Wales and the West Midlands. A full service hotel of which the team are highly motivated to provide a professional, friendly and fantastic product at all times. ... more less
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- Also Known As:
- Buckatree Hall Telford
- Hotel Buckatree Hall
- Buckatree Hall Hotel Telford, Shropshire