Visited on a Monday lunch time, handful of people in the pub. 2 members of staff visible, ordered drinks when noticed car parking rules had changed and you now need to pay and display and claim you're refund when you order.
Friends proceeded to find a table after waiting 15 minutes for a waitress we found her and asked for our order to be taken, to be told where we were sitting was bar orders only, no signs to advise this. This area has approx 6 tables not covered by a waitress?????
We proceeded to the bar to place our orders but the only member of staff behind the bar was busy in the back sorting out something for another customer.
After waiting 10 minutes at the bar, I returned to the waitress to tell her we we're moving tables so she could take our order to be told no, she'd get another member of staff to take our order.
She arranged for a member of staff from the kitchen to come and take our order who advised he had to wait for the other staff member to finish using the till. We waited again, finally the till came free and he began to take our order and then messed up the card payment process delaying us further.
Our lunchtime with ex colleagues meant two of us spent in excess of 30 mins trying to place an order for food, whilst one remained at the table on her own.
At no time did a single member of staff apologise or show any interest in assisting us to speed up their service and improve our experience.
We won't be returning for sure.
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