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“Disgusting Lack of service complimented with poor attitude”

Euston Way Beefeater
Ranked #40 of 251 Restaurants in Telford
Cuisines: British
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Beefeater opened their doors back in 1974, and were driven by a passion for glorious steak. Mouth-watering cuts at mouth-watering prices was their motto. Reassuringly nothing's changed, these things still drive them today and they always will. Beefeater believe in two things, a warm friendly welcome and serving incredible steak.
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Disgusting Lack of service complimented with poor attitude”
Reviewed 24 April 2012 via mobile

Visited on a Monday lunch time, handful of people in the pub. 2 members of staff visible, ordered drinks when noticed car parking rules had changed and you now need to pay and display and claim you're refund when you order.

Friends proceeded to find a table after waiting 15 minutes for a waitress we found her and asked for our order to be taken, to be told where we were sitting was bar orders only, no signs to advise this. This area has approx 6 tables not covered by a waitress?????

We proceeded to the bar to place our orders but the only member of staff behind the bar was busy in the back sorting out something for another customer.

After waiting 10 minutes at the bar, I returned to the waitress to tell her we we're moving tables so she could take our order to be told no, she'd get another member of staff to take our order.

She arranged for a member of staff from the kitchen to come and take our order who advised he had to wait for the other staff member to finish using the till. We waited again, finally the till came free and he began to take our order and then messed up the card payment process delaying us further.

Our lunchtime with ex colleagues meant two of us spent in excess of 30 mins trying to place an order for food, whilst one remained at the table on her own.

At no time did a single member of staff apologise or show any interest in assisting us to speed up their service and improve our experience.

We won't be returning for sure.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Zippyliverbrains2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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346 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Shrewsbury, United Kingdom
1 review
“Very Impressed”
Reviewed 9 April 2012

A very enjoyable experience in a relaxed atmosphere, will defintaely go again

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank alan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alsager, United Kingdom
Level 4 Contributor
39 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Lackluster with poor food and service with a bad attitude”
Reviewed 8 April 2012

I work just round the corner and we use the Euston Way quite frequently. However I really don't know what is going on. The male bar staff are so gruff and miserable. The food is acceptable but nothing special and overpriced. Ok but don't expect too much.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Pjamesmorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, United Kingdom
Level 2 Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellent value for money”
Reviewed 5 April 2012

Food excellent, dstaff excellent, would've give 5 stars but delay between courses

Visited January 2012
Helpful?
Thank Les N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire
Level 5 Contributor
79 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Excellent food/ menu choices and service was superb too”
Reviewed 26 February 2012

Had a delicious meal with good wine too. Leon, the waiter, was fantastic and nothing was too much trouble.

Will definitely go back.

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LouDH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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