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Telford Whitehouse Hotel
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Reviews (591)
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All reviewsfootball groundfootball clubleisure facilitiesgood sizeswimming poolgreat facilitiesfamily roommain roadfirst floorsteam roomwould stay againmodern hotelroom was largebuffet breakfastcar parkroad noiseevening meal
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463 - 468 of 591 reviews
Reviewed 9 July 2012

We stayed here one night, with two children in tow. The exterior looks a little "conference centre" ish, but inside, the reception was fine and smart. When we got to our enormous room, we realised that the childrens beds werent there, but it was quickly fixed. The swimming pool was a nice bonus and adequate for the size of the hotel, the fitness centre is open to non guests, so there was a swimming lesson going on, which did use up some of the pool.

Breakfast the next morning was a pleasant surprise as Id seen negative reviews about the food, but it was great, nice selection and lovely view over the football pitch, much to the delight of my two footie mad children !!!

There seemed to be a few problems for other guests due to noise from other rooms, but I was reassured by how well the receptionist handled the whole situation.

Would definitely stay here again.

Room Tip: Ask for a view over the pitch
  • Stayed: July 2012, travelled with family
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Thank MrsB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2012

We stayed here for one night in June. The hotel is clean and the rooms are comfortable but very basic. I don't think the hotel was very busy when we stayed so on a night time it was very quiet. Reception is a little unwelcoming and the staff don't really appear to know what they are doing. I would return for one night again but would not consider staying here over several nights

  • Stayed: June 2012, travelled with family
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Thank ourreview_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Thanks for this review and i am delighted that you had a good night's sleep. please accept my apologies that you found reception unwelcoming, this is most uncharacteristic. We have just recruited a couple of new receptionists and are in the process of going through an extensive training programme, which hopefully alleviate any other client experiencing this.

I hope i may have the opportunity of welcoming you back to the Hotel in the future

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Reviewed 29 June 2012

Overlooking the football ground, a modern hotel with little character, but in a convenient location. Reception staff were very welcoming, and our bedroom was large and extremely quiet overnight. We were at a function, so were unable to use the Dining Room in the evening or the Spa area during our stay. Breakfast was plentious and tasty.

We are likely to return to the area, and we would stay here again without hesitation.

  • Stayed: June 2012, travelled as a couple
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Thank CalellaDePalafrugell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Many thanks for this review and i am delighted you had an enjoyable stay, especially your comments about the Receptionist. It is always a pleasure receiving positive feedback your comments have been forwarded to all the relevant staff.

I hope i may have the opportunity of welcoming you back to the Hotel in the near future

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Reviewed 28 June 2012

Myself and a friend went on a Groupon spa day to the Telford Whitehouse Hotel. All in all we enjoyed it. We did a spot of shopping in Telford on the way as I dont think we could have spent the whole day at the hotel, as others have said the pool isnt huge and swimming lessons were on. Sauna was lovely, as was the jacuzzi but the steam room smelt very mouldy and we didnt dare risk that!, showers werent great either, only one around the pool works and the ones in changing rooms could do with an update, and quite a few lockers were broken.

Lilys beauty salon for our treatments were great, lovely girls, very relaxing, we had a back massage, manicure and facial all lovely!, would definately return just for that.

We had lunch at the hotel, which was very nice, salmon with new potatoes and sugar snap peas with a tarragon sauce and a glass of wine. A choice of starter or desserts were offered and we chose the cheese board which was quite adaquate. Service was very slow and there was only us in there!, We feel we had a bargain from Groupon and would return again.

  • Stayed: June 2012, travelled with friends
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1  Thank joolz7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Many thanks for this review and i am delighted that you enjoyed your Spa Day, your comments have been passed onto the relevant people. Once again many thanks and i hope i may welcome you back to the hotel in the future.

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Reviewed 18 June 2012

I stayed here with my partner for 1 night last weekend, room was very very comfy with a nice big bed, when we first arrived we realised there was only 1 towel in the bathroom, we rang reception and they we with us within 2 minutes with fresh towels! Very efficient! The area has some very lovely restaurants as well!

  • Stayed: June 2012, travelled as a couple
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Thank Ashleigh2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen R, General Manager at Telford Whitehouse Hotel, responded to this reviewResponded 19 June 2012

Many thanks for this review. We always like receiving positive review and your comments have been passed onto the relevant staff. Many thanks once again and i hope we may have the opportunity of wecoming you back to the Whitehouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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