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“Consistent, well managed”

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Telford Whitehouse Hotel
Ranked #13 of 21 Hotels in Telford
Horsham, United Kingdom
Level 6 Contributor
220 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Consistent, well managed”
Reviewed 13 November 2013 via mobile

I have stayed here many times over the last ten years although not so much in recent times. The hotel is clean, the rooms are bright and fresh and the staff are friendly. The hotel is quite basic although there is a gym if you are so inclined. The food in the restaurant is Okay but the menu is a little bland. On my first night I had the "spicy" meatballs but They were fairly tasteless and not to be recommended. the second night I had the curry which was a much better choice. Altogether a good hotel but not a great dealt character.

Stayed November 2013, travelled on business
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura W, Revenue Manager at Telford Whitehouse Hotel, responded to this review, 20 November 2013
Thank you for taking the time to leave your feedback. We're glad to hear you enjoyed your stay and hope to welcome you back to the hotel once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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544 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Lincoln, United Kingdom
Level 4 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2013 via mobile

This is my second visit to this hotel, a warm welcome on checking in, my room was clean and well laid out, having trouble connecting to internet, that would be my only bad comment. The gym and pool were good, but some of the equipment needs looking at (bit old and warn) but still functioned ok, breakfast last time I stayed was very good, buffet style service, all hot and constantly topped up. Looking forwards to the morning... I class this as one of my nice hotels to stay in... Come and give it a go

Stayed October 2013, travelled solo
Helpful?
Thank Andrew4746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura W, Revenue Manager at Telford Whitehouse Hotel, responded to this review, 20 November 2013
Thank you for leaving your feedback, We're glad to hear you enjoyed your stay and hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level 4 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 October 2013

I shall start with the down side which is the location. Its not in the best part of Wellington. That's it! There is nothing else I can fault about it! The prices are reasonable. As part of your stay you have access to the swimming pool, jacuzzi, steam room, sauna and gym included in the price.The staff are so friendly and helpful and the rooms are at a good standard.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmyHart23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura W, Revenue Manager at Telford Whitehouse Hotel, responded to this review, 20 November 2013
Thank you for leaving feedback relating to your recent stay at the Telford Whitehouse, we do appreciate it. We hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunny Sidcup
Level 6 Contributor
155 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed 28 October 2013 via mobile

Booked this last minute to stopover on way to our holiday location, due to storms. Only £59 for family room with two double beds. Very comfy beds but room at roadside so traffic noise was quite bad. We live on a busy road but our double glazing blocks out the noise so I would say double glazing needed here! We chose not to have breakfast as it would be £40 for 4 of us, two adults and two teenagers so definitely not worth it. Headed to local cafe instead. Had some drinks in the lounge and don't agree with the reviewer who said the prices were extortionate , they were pretty average for hotel prices. £12 for three drinks one of which was a very nice large glass Sauvignon. In a room for 4 people only two cups for tea! So all in all not bad place for short stopover but definitely wouldn't want to stay for longer than one night.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEB1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura W, Revenue Manager at Telford Whitehouse Hotel, responded to this review, 20 November 2013
Thank you for taking the time to leave feedback following your recent stay. All of our windows in the hotel are already double glazed so help reduce the noise levels from outside. Thanks again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 13 October 2013

Our usual haunt would normally be a bog standard Travel lodge so was quite excited to be going to stay in a 4 star hotel with its own leisure complex. I was surprised to find only 1 member of staff on the front desk and had to wait to book in but once in the room was fairly pleased. Very clean and tidy with complimentary toiletries. Sadly there was no TV remote and had to ask for one.
The pool is only 1.2m deep and quite small with strong chlorine but all amenities are in close proximity and are clean with a complementary towel available to use.
we went to the restaurant for our pre-paid meal which was lovely. Excellent waiting staff, albeit I did have to ask 3 times for a jug of iced water. The Bar prices however are extortionate!

Over all we found our stay very pleasant with excellent service and would gladly go back there. Although, I will not be paying for drinks at the Bar!, and not a place I would call that posh.

Room Tip: restaurant is on the 1st floor.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tricetra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura W, Revenue Manager at Telford Whitehouse Hotel, responded to this review, 20 November 2013
Thank you for taking the time to leave feedback about the Telford Whitehouse. We are glad to hear you enjoyed your stay and hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, UK
Level 6 Contributor
148 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 13 October 2013

This hotel is distincly average. Plus points - the rooms are a good size, it's clean and there's wifi. Minus points - location, poor service, pricey and uninspired restaurant. The layout of the hotel, especially with regards to the restaurant is also quite confusing.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baldipaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura W, Revenue Manager at Telford Whitehouse Hotel, responded to this review, 20 November 2013
Thank you for taking the time to leave feedback relating to your recent stay at the hotel. I'm not sure what issues you experienced with service during your stay but we do pride ourselves on our usual high levels of customer service. Regarding the location of the hotel, we are situated only 2 minutes from the motorway and 5 minutes from Telford Centre. Thank you again for your feedback, we hope to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matlock, United Kingdom
Level 6 Contributor
115 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 October 2013

I suspect that by booking through our conference organisers we did not get the best rooms available, probably the cheapest to ensure that they made some money out of it!.
Overall, a distinctly average experience and perhaps a bit unfair to do a full review given the circumstances, but it is not the easiest of places to find late at night when it is tipping it down. The front of the hotel is not on the main thoroughfare, although the room overlooked it.
The road is busy and noisy in the morning and exit by car from the hotel relies on queuing traffic at a set of lights giving way.

Room Tip: Book direct with the hotel and check on which side the room is located
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura W, Revenue Manager at Telford Whitehouse Hotel, responded to this review, 20 November 2013
Many thanks for your feedback. Bedrooms are allocated in accordance to room type (ie twin, double) and not in relation to where or through who the booking has been made by. We do have signage on the main road and directly opposite the main entrance to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Telford Whitehouse Hotel

Property: Telford Whitehouse Hotel
Address: Watling Street | Wellington, Telford TF1 2NJ, England
Region: United Kingdom > England > Shropshire > Telford
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Telford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Telford Whitehouse Hotel 4*
Number of rooms: 90
Official Description (provided by the hotel):
The Telford Whitehouse Hotel is located just off the M54 at junction 6, with direct access to the M5/M6 and M42; 15 minutes from the medieval town of Shrewsbury and the World Heritage site of the Ironbridge Gorge Museums. The Wrekin can be seen from the Hotel, with the local area offering extensive walks for Ramblers and with a network of dedicated cycle routes it affords those with children the opportunity to take active holidays.LEISURE.The Hotel boasts extensive leisure facilities with a 44 Station Gymnasium, Swimming Pool, Sauna, Solarium, Jacuzzi and Steam Room.Alternatively take time out and indulge yourself with a relaxing treatment by making an appointment at Lilly’s Beauty Salon or have your hair done at Obsessions. It is advisable to pre-book your appointment.DINING AT WHITEHOUSE.The Telford Whitehouse Hotel offers both a Bar to relax and enjoy a pre-dinner or post work drink, in addition to the Sir Stephen’s Brassiere which offers a wide range of food to whet the appetite. 24 hour Room Service is also available to guests. Find out more...Children under 12, may choose a main course free of charge from the children’s menu , with each adult dining in the Hotel’s Sir Stephen’s Brassiere with them.BUSINESS TRAVELLERFor the Corporate Traveller, the Telford Whitehouse Hotel is ideally located within 5 minutes of the Telford Town Centre, International Centre and the area office for Capgemini and Fujitsu. In addition, the road network links into the Industrial Sites of Hortonwood, Halesfield and Stafford Park making it an ideal location for the business traveller. The hotel boasts extensive conference & event facilities for up to 400 delegates; the perfect venue for your next meeting. ... more   less 
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Also Known As:
Telford White Hotel
Telford Whitehouse Hotel Shropshire

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