I was extremely disappointed with the Courtyard by Marriott at Gatwick Airport. I stayed for just one night as I had an early morning flight the next day.
Everything about the hotel was either cheap, if it was provided in the room rate, or extortionately expensive if it was charged as additional. The toiletries in the room were cheap and scant. I had to go downstairs and outside to get a signal on my mobile and the air conditioning would not turn off so its noise disturbed my sleep.
There was a charge of £4.75 an hour for WiFi, even in the lounge and bar area. The small bottle of water in my room was priced at £3.50 and if I had wanted a cheese and pickle sandwich it would have cost me £6.75. I have no idea what the breakfast was like because it didn't start until 7.30am - long after I had departed for my early flight. What is the point of an airport hotel if it doesn't cater for early morning departures?
I also had an issue with some important travel documents which had been sent to the hotel by courier for me to collect but which took more than an hour and an irate telephone call from the person who sent them before they could be located.
I wrote to the hotel on return from my business trip to notify them of my concerns and to suggest they change their systems. The response, which took a week, told me it valued my feedback before going on to dismiss every complaint and finally congratulate itself on the initiative of its staff who eventually found my package. No doubt the hotel will now respond to this review in a similar manner.
I would not chose to stay at this hotel again and I would not recommend it to others.
- Official Description (provided by the hotel):
- Settle in at a contemporary hotel retreat near Gatwick Airport. The Courtyard by Marriott London Gatwick Airport offers convenient, modern rooms and suites with easy airport access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Individual air-conditioning is offered in every room and suite at our hotel at Gatwick Airport, as are laptop safes, tea/coffee service and a dining table. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, the Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. Our hotel offers money-saving Park & Fly packages. ... more less
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- Also Known As:
- Courtyard West Sussex
- Courtyard London Gatwick Airport Crawley, West Sussex