I stayed here a week ago the night before flying off for a holiday with family. I was pleased with the one night stay and parking deal, and liked my room, although it did feel a bit claustrophobic as an internal room overlooking a breakfast bar. I presumed that was normal, however?
I ate at the restaurant, having an early dinner, and enjoyed my meal, plus the staff were really polite and attentive.
It is a pity they can't teach the reception staff how to behave, as although they were polite, it was frosty and curt, and I was not impressed, especially as they sent someone to my room having given him the wrong number, and when I informed them, there was a 'so what' attitude. This lets the hotel down! The other problem I had is that despite registering a hand written form, my dinner bill was completely the wrong address and post code, all except for my flat number. So not only not very personable but inefficient. The charge went through my card ok, just in case you're wondering, despite all.
My only other comment was the air conditioning - dreadful noise even when not in use. This seems to be a constant complaint so why not deal with it?
These details spoil what could be a very pleasant stay, so I hope someone will act upon these comments!
- Official Description (provided by the hotel):
- Settle in at Courtyard by Marriott London Gatwick Airport. Our airport hotel in Gatwick, England is a contemporary retreat near Gatwick Airport. We offer convenient, modern rooms and suites with easy terminal access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. ... more less
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- Also Known As:
- Courtyard West Sussex
- Courtyard London Gatwick Airport Crawley, West Sussex