On our way out of town, we decided to stay at a hotel near the airport. This Marriott was the chosen one, as it's cheaper than the Hilton, but still within walking distance of the terminal. The convenience helps, as does the A/C available in the room.
To get from the terminal to the hotel, you have a couple options. First option is to take the shuttle. Originally, I was under the impression that this was free, but be warned, it is not. £3 per person for the ride is the going rate, which I find pretty steep. The second option is to walk. There are signs once you get outside that point the way. It takes about 10 minutes to walk, and it's a pretty flat walk for the most part, but as another Yelper mentioned, there are a lot of sidewalk bumps that are quite rough on the suitcase.
Once in the hotel, I checked in with relative ease. The attendant was friendly, and that is always a good thing. They asked for a credit card to be put on file for incidentals. They apparently charge £50 to it, and "reimburse" you later. You can tell them that you wish not to participate and not be able to charge anything to the room. I did this, and I had to sign a paper, but that's well worth it to me. It was a bit difficult to figure out where to go to access the rooms. There is a tiny sign, but that was only found after I went in every other direction multiple times. If you're standing with your back to the entrance, go right and you'll find the elevator bank.
I found our room, and noticed the shower looked a little unique. It was a handicapped bathroom, which means that everything is flat, there's a curtain, but the entire room was filled with water when showering. I left the mat in the corner of the room, but that was completely soaked when I was done. It had to have been in the top 5 worst shower experiences. Cell reception is nonexistent from the room unless you're right by the window, and even then, it's VERY shoddy. Wi-Fi isn't free, and another Yelper said that it doesn't work well at all. I believe that this is another way that the hotel is ripping off their guests. There's a bottle of water in the room, with a tag on it that says you'll be charged £3.50 for it unless you let them know you didn't drink it. Cheeky, much?
Good food is going to be hard to find. The options in the airport are minimal at best. There is a restaurant at the Marriott, but it's expensive and lacking selection. However, they do offer a daily soup and it's always vegetarian, which appeals to me. I did pick up items for our breakfast at the M&S at the station, which was what I should have done for our dinner, but didn't think of it. We went down to the restaurant to have some dinner, and they were fully booked, so we were told we could eat in the bar area, but we decided we'd rather get room service. We went upstairs, and I tried to contact the room service number three times without an answer. I called the front desk and they put me in touch with someone that could take my order. I placed it, and the total should have been £18.50, but he told me it would be £24.50. Apparently they charge £6 charge for room service. Wow. I cancelled the order, and we went downstairs, where we used that £6 for beer instead. We ordered a pizza with red onion (£12), onion rings (£3) and jenga chips (£3.50). Everything was okay. The jenga chips were the best thing we had... What are they? Chips that are shaped like the game pieces they are named after.
I asked at check-out why we were put into a handicapped room, and the desk attendant apologised, and told me that they didn't mean offense by putting us in there (which I found funny). She mentioned that we had to request a typical bath in order to get one. Never have I ever heard that. Bizarre. Since we noticed the water note, we felt obligated to stand in a line for 10 minutes to ensure we didn't get charged for the stupid thing. When asked how our stay was, I replied that it was "very mediocre". The agent didn't seem to understand that this was absolutely not a compliment.
This hotel is taking advantage of so many things and really nickles and dimes it's guests, which I find a bit repulsive. Keep your eyes open to avoid getting taken at this place.
- Official Description (provided by the hotel):
- Settle in at a contemporary hotel retreat near Gatwick Airport. The Courtyard by Marriott London Gatwick Airport offers convenient, modern rooms and suites with easy airport access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Individual air-conditioning is offered in every room and suite at our hotel at Gatwick Airport, as are laptop safes, tea/coffee service and a dining table. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, the Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. Our hotel offers money-saving Park & Fly packages. ... more less
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- Also Known As:
- Courtyard West Sussex
- Courtyard London Gatwick Airport Crawley, West Sussex