I have stayed here on previous trips from Gatwick airport and was always pleased with my stay but this time I had a very early flight and needed to be up at 4.30am. When I checked in I enquired about facilities for very early breakfast before the restaurant opened and was told there were no facilities, not even room service to supply breakfast. I asked about purchasing a couple of bread rolls and some jam from the kitchen but none of the staff followed up my request apart from my lovely waitress at my evening meal who smuggled me a couple of rolls and a small jar of jam. This is not what I would expect from a respected hotel chain on airport site with hundreds of travellers who depart on journeys 24 hours of the day.
The restaurant was a total let down. I waited over 40 minutes for my meal and was served warm white wine. I was practically the first customer through the door too. My waitress was terribly appologetic but when I made a formal complaint I was given a real brush off by other staff.
The rooms are spacious, comfortable, and spotlessly clean. One major problem is the air conditioning. The rooms are like ovens without it on but the noise of them switched on means that you wont get a wink of sleep. No free WiFi either. It was very expensive and considering most hotels offer this for free this is really a bit of a liberty especially since there were many business travellers there.
The parking package was a reasonable price. Your car is taken off site which I was quite nervous of, but it was returned in good order.
The distance from terminal 2 is quite a way, there is a bus you have to pay for both ways and takes about 20 minutes so leave plenty of time.
I probably will consider another hotel or bring my own packed breakfast with me next time. You really need to start your journey rested, fed and happy. Sadly this time I was tired, and rather grumpy.
- Official Description (provided by the hotel):
- Settle in at a contemporary hotel retreat near Gatwick Airport. The Courtyard by Marriott London Gatwick Airport offers convenient, modern rooms and suites with easy airport access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Individual air-conditioning is offered in every room and suite at our hotel at Gatwick Airport, as are laptop safes, tea/coffee service and a dining table. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, the Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. Our hotel offers money-saving Park & Fly packages. ... more less
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- Also Known As:
- Courtyard West Sussex
- Courtyard London Gatwick Airport Crawley, West Sussex