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“Great Customer Care and Hotel”

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 10 July 2011

Very friendly and professional in all aspects of this hotel. Bedrooms very well appointed, clean,comfortable and modern.

Very good experience from all the staff. Particulary liked how the reception has been done, making it friendly and informal but at the same time business like. Stayed for 4 nights in quite room overlooking the main road, but quiet because of the double glazing, so no aircraft noise either.

Hope we will be able to use this hotel again soon.

  • Stayed: July 2011, travelled as a couple
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Thank Susiewor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, General Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 12 July 2011

We are delighted you enjoyed your stay at Premier Inn Gatwick Manor Royal and that you found the bedrooms to be very well appointed, clean, comfortable and modern.

We really do appreciate you taking the time to post a review about the hotel and we look forward to welcoming you back very soon!

Many thanks,

Stephen Clayton – General Manager
Premier Inn Gatwick Manor Royal

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1,535 - 1,541 of 1,665 reviews

Reviewed 5 July 2011

Big premier inn with all the facilaties you would need. excellent breakfast - although a little expensive- the quality of the food was excellent and you do have unlimited access. under 16's eat free! so it made up the for the slightly higher than average budget hotel breakfast price. self service toast and tea/coffee was a bit of a pain...however the hotel was really full and we all clearly decided to come down all at the same time. the staff coped well and i was really impressed that no one struggled or waited for a table to sit down. the staff were very friendly and were very keen to help. the rooms were as expected. very modern, clean and tidy. would higley reccomended.

Room Tip: the family room at this hotel was a little small.
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  • Stayed: July 2011, travelled with family
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Thank rarscd3277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 8 July 2011

Thank you for taking the time to post a review following your recent stay at Premier Inn Gatwick Manor Royal. The team and I are delighted you and your family enjoyed your stay when I shared your review at this morning’s hotel daily briefing meeting.

We have also taken on board your comments regarding the family room size. We do feel our breakfast price is excellent value for money in comparison with other hotels in the area, both budget and four star. Families also have the added benefit of two children under 16 eating for free per paying adult.

We hope to welcome you and your family back to the hotel soon!

Many thanks,

Stephen Clayton – General Manager
Premier Inn Gatwick Manor Royal

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Reviewed 4 July 2011

We stayed her in 3 rooms prior to a flight from Gatwick ( 8 of us in total ) Taxi to and from Gatwick was £13 with 4 in each car that was just as good as getting the shuttle bus. Hotel was just over a year old but fantastic and well exceeded our expectations.
The food in the restaurant was great I has the pate and then chicken and leek crumble pie which was superb. Breakfast was also very good value for money.
We got the rooms for £29 which was great, by the time you add on the taxi money each way to Gatwick it was still good value and having previously stayed at the Sofitel I would say this hotel is just as good for what we were looking for. We would definitely use again. Staff were helpful,
The only 2 issues would be..... No baby change so after we checked out my daughter had to change our Granddaughter on the floor in the wc.
Other minor issue is the outside area at the back of the hotel.... tables and chairs are not nice or easy to sit on for adults ! and not at all comfy.

Room Tip: book direct through premmier inn
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  • Stayed: June 2011, travelled with family
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1  Thank katherinerowley2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, General Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 8 July 2011

The team and I are delighted you enjoyed your stay at the hotel. We work hard to ensure we provide excellent value for money for both our rooms and in the restaurant and bar. I was particularly pleased that you chose to stay with us over the four star airport hotels and that you found the team helpful whilst you were here.

As a result of your comments we have now ordered a baby change facility which will be installed in our ground floor disabled toilet so should you stay again you will not experience the safe difficulty. Thank you for bringing this to our attention as it has not been raised before.

On behalf of the team and I, thank you for posting your review and we look forward to seeing you all again soon!

Many thanks,

Stephen Clayton – General Manager
Premier Inn Gatwick Manor Royal

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Reviewed 4 July 2011

Been two year's in a row for an event excellent rooms and aircon and good bed's and staff very helpfull on arrival was tired and manager checked us all in quickly into quite room, and the price of our stay was very good, will likely be back next year, as excellent value and quite stay, car park can fill up later on though ,our room was kept very clean as well every day , Excellent

  • Stayed: June 2011, travelled with family
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Thank Derekh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, General Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 8 July 2011

Thank you for taking the time to review Premier Inn Gatwick Manor Royal following your recent stay. I’m pleased you found the check in experience quick and easy after your journey and that you felt the hotel offered good value for money.

As a result of your feedback and recent feedback from other Guests we have stopped offering on site park and fly packages to ensure there is more availability of spaces in the car park for overnight Guests with immediate effect.

I do hope we can look forward to welcoming you back on your next visit to Gatwick.

Many thanks,
Stephen Clayton – General Manager
Premier Inn Gatwick Manor Royal

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Reviewed 1 July 2011

Friendly helpful staff with a welcome smile which makes a change these days. Clean and comfortable beds. Good food. Couldn't fault it.

  • Stayed: June 2011, travelled with family
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Thank plodder63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, General Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 8 July 2011

The team and I are delighted about your comments about how helpful you found everyone during your recent stay with us. They are a really dedicated and hard working Team and comments like yours are a constant source of inspiration and pride for them.

Thank you for taking the time out to post a review about the hotel and I hope we will welcome you back to Premier Inn Gatwick Manor Royal very soon!

Many thanks,

Stephen Clayton – General Manager
Premier Inn Gatwick Manor Royal

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Reviewed 30 June 2011

This hotel is ideal for airport
Our room was clean and very comfortable, staff were friendly and there was plenty of parking.
The only let down was that when we arrived at 10pm and they had stopped serving food which was annoying after a long journey and unexpected for an airport hotel

  • Stayed: June 2011, travelled as a couple
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Thank WifeOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, General Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 8 July 2011

Thank you for taking the time to post a review about Premier Inn Gatwick Manor Royal following your recent stay with us. I’m pleased you found the Team friendly and hotel clean and comfortable and ideal for the purpose of your airport related stay.

We currently stop serving food at 10.00pm as we have previously had no call for this from Guests after 10.00pm. We have however taken your comments on board and will review and monitor this moving forward. I’m sorry you felt this let your stay down.

The team and I hope we will welcome you back to the hotel in the near future.

Many thanks,

Stephen Clayton – General Manager
Premier Inn Gatwick Manor Royal

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Reviewed 28 June 2011

Room was good enough ( spacious and clean) bathroom as expected no hot tub or 3 person bath but clean and tidy. Never been let down by a prem inn yet. Restaurant as part of the deal was a joke breakfast was cold both days and items missing. Read review if Tyme but let's just say was a slow/stop service which couldn't have come at a worse time. Would stay again and still prob eat again as was a gd deal but I would certainly have more to say minus jetlag! Would recommend!

  • Stayed: June 2011
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Thank lisatigzward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, General Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 8 July 2011

Thank you for posting a review of the hotel following your recent visit. I’m pleased you found the room facilities to be good and value for money.

Please accept my apologies for the slow service you experienced in the restaurant. I have held a meeting with the Restaurant Team to discuss your feedback and put plans in place to ensure service is consistently good. I would be happy to refund your meal if you would like to contact me at stephen.clayton@whitbread.com or call 01293 819120 as I’m unable to trace your contact details from your review.

We look forward to welcoming you back where I’m confident you will receive our usual high standards in the Thyme Restaurant.

Many thanks,

Stephen Clayton – General Manager
Premier Inn Gatwick Manor Royal

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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Crawley
#1 Family Hotel in Crawley
#2 Business Hotel in Crawley
#2 Romantic Hotel in Crawley
Price Range: £44 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley
Premier Inn London Gatwick Airport (Manor Royal) Hotel Crawley, West Sussex

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