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“Excellent budget hotel petfect for a family stay !!”

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent budget hotel petfect for a family stay !!”
Reviewed 1 August 2012

Immaculate modern rooms.,.comfy beds, perfect for family of four to all get a good night sleep!! Great breakfast £8 per adult kids eat free !!! Clean bathroom, power shower , lovely deep.bath!! Quiet at night!! Friendly staff, quick check.in and out!! Would not hesitate to recommend !!!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eplockhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelSleczka, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 14 August 2012
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay with us and found the Hotel to be such great value. I am especially pleased with the kind words you reserve for the Team who work extremely hard to ensure that every Guest has a memorable experience at Gatwick Manor Royal.

Kind Regards

Jemma Brooks
Operations Manager
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1,591 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
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Nottingham, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 August 2012

We stayed here back in June 2012 before flying from Gatwick the following day. We purchased 2 meal deal vouchers at the time of booking which cost us £44 in total and for that we were meant to recieve 2 three course meals, 2 drinks and 2 breakfast buffets the following morning. When we arrived at the hotel we checked in and the lady at the reception informed us we had booked a room only. We showed her a copy of the email booking confirmation which clearly showed we had paid for one room and 2 meal deals!! She went off for a while and came back and said thats fine and she took us to the restuarant and got the member of staff there to book us a table for dinner that evening and also added us onto the breakfast list in the morning. Finally, we got to our room which we thought was lovely. Very clean, comfortable bed and had everything we needed. After a while we went down for dinner and we had no problem getting a table. The meal itself was very good quality and the service from the waiting staff at the restuarant was outstanding. After a good nights sleep we went down to breakfast the follwing morning and the man at the restuarant with the list of rooms that had paid for breakfast couldnt find us on the list (even though the lady at reception when we checked in had supposedly sorted it all out). We informed the man (who was rather rude) that we had brought two meal deal vouchers and showed him the email. Again we had to wait ages while he went to sort it out. He came back and said we had only paid for a room!!! Eventually ater we kicked up some fuss he led us to a table and we assumed it was all ok. The breakfast was great. Fast forward a couple of weeks later when we get back to the UK we found out we had been charged 18 pounds by the hotel on our card but we didnt know what for. Nobody had ever told us they were charging anything to the card. we rang the hotel and they informed us they didnt know what we had been charged for and we recieved a refund which we are pleased about. I can only assume they charged us for breakfast perhaps, even though we had already paid!!!! Overall, this could be a great hotel. Most of the staff are exceptionally friendly and the food was very nice but the organisation needs to be sorted out.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Steven Hicks, Social Media at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 9 August 2012
Thank you for taking the time to review your stay with us.

We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back in the future.
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Burnaby
Level 5 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 July 2012

Stayed one night on a layover, room was comfortable and clean. Breakfast was not included and only 30 minutes of wifi, which was enough for us. We ended up eating a crappy breakfast at LGW and paying way too much. Okay place to rest your head for the night.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rosebuddy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelSleczka, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 14 August 2012
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found your Room to be so clean and comfortable.

I hope you will stay with us again if you fly from Gatwick Airport again.

Kind Regards

Jemma Brooks
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 5 Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 29 July 2012

We stayed here for a night before we flew from Gatwick the following morning. We loved it, the check in was swift and friendly and the staff were attentive and informative, offering to provide directions to our airport carpark. The one thing I love about a PI is that you can guarantee a comfortable room and this hotel definitely guaranteed that. The room was very clean, fresh and comfortable. The bed was excellent with a good supply of pillows, bathroom fully equipped for everything you might need and tea/coffee avaliable. The kettle was also 'like new' clean with no nasty limescale etc. We left before 8am and did not use the restaurant facilities but the breakfast on offer (at a cost) looked nice. Exiting the car park was painless as a code floor the barrier had been provided on checkout.

Room Tip: They are all good rooms.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1uk3y-P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelSleczka, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 14 August 2012
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found your Room to be so clean and comfortable. It's great to know that your pre-flight stay was so stress free and relaxed.

Kind Regards

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level 5 Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 28 July 2012

Excellent. Clean. Friendly. Stayed with children and all very happy! We arrived a little late from airport and pizza deal ran out, which was a bit disappointing, however bar staff did everything to arrange alternatives and how they handled the situation was very impressive.

If arriving at Gatwick, prebook taxi at eight pounds or from desk at arrivals, it's 12. Watch for premier food and drink deals before you order too!

Room Tip: Away from lifts, end of corridor
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lozDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelSleczka, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 14 August 2012
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and were met with such friendly and helpful members of the Team.

I hope we will be welcoming you back sometime in the future.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level 5 Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 July 2012

We love the Manor Royal when travelling form Gatwick and its always our first choice. Its a friendly hotel which always achieves ex cellent standrads. The bedrooms, as most PI's, are always clean and fresh with amazingly comfy beds. Careful you don't oversleep :-)

The Thyme restaurant is fantastic and the quality and range of food is excellent. \th ebar however is a bit hit and miss staff wise as they don;t seem to always have someone available to serve but don;t let this influence you or put you off. The Maor Royal is an excellent hotel and is friendly and ticks 9/10 boxes!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BristolLouLouD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelSleczka, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 14 August 2012
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted that your visits to Gatwick Manor Royal continue to provide such great experiences. I hope we continue to be your number one choice when staying at Gatwick and look forward to your next stay!

Kind Regards

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 July 2012

I stayed here the night before i went on my holidays, i have to say the staff are so friendly and were very accommodating when we realised that we had actually turned up at the wrong hotel (was supposed to be staying at Premier Inn gatwick South). The rooms are clean, the service is great. I will be staying again.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelSleczka, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 14 August 2012
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found the Team to be so friendly and helpful. We all look forward to welcoming you back to Gatwick Manor Royal again.

Kind Regards

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Property: Premier Inn London Gatwick Airport (Manor Royal) Hotel
Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Crawley
#1 Family Hotel in Crawley
#2 Business Hotel in Crawley
#2 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley
Premier Inn London Gatwick Airport (Manor Royal) Hotel Crawley, West Sussex

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