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“Staff extremely helpful”

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 23 June 2013

We stayed overnight before the London to Brighton cycle ride. There were 4 of us with 4 bikes.
The staff went out of there way to be helpful. We were given adjoining rooms with the door open to allow us to chat! and they allowed us to leave our bikes in a conference room. Nothing was too much trouble. Will definitely return and would highly recommend.

Stayed: June 2013, travelled with friends
Thank rainbow2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 24 June 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and the Team went out of their way to make your stay more comfortable. I'm so glad you would so readily recommend Gatwick Manor Royal now and I hope you enjoyed the cycling.

Kind Regards

Jemma Brooks
Operations Manager

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Reviews (1,609)
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947 - 953 of 1,609 reviews

Reviewed 14 June 2013

I went to Crawley for 15 days and enjoied to much my stay on Premier Inn.
The acomodations and the food are very good.
Everybody on there are very nice e gave me the best treatment.
Especially Deisy from reception, Anna and Niki from restaurant. Thanks for all.

  • Stayed: June 2013, travelled on business
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Thank Everton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 15 June 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and encountered such wonderful service from the Team. I hope you will consider us should you need to stay in Crawley again; we would all gladly welcome you back.

Many Thanks

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2013

This hotel was good, ideal for airport. We stayed at a premier inn in Abingdon few days before and found their staff friendlier, but I guest its due to this being a larger hotel and not as much time to speak to guests.

Room Tip: If you want more staff contact choose a smaller premier inn
  • Stayed: May 2013, travelled as a couple
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Thank paula p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 14 June 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am pleased you enjoyed your stay and found it a convenient stopover for Gatwick Airport.

Please accept my sincere apologies that you found the Team to be less engaging than you had previously encountered at another Premier Inn. At Gatwick Manor Royal we pride ourselves on our standards of customer service so the fact you found this area lacking is something I will be addressing with the Team immeadiately. Should you wish to discuss this further do not hesitate to contact me. Phone 01293819120 or Email operationsmanager.gatwickmanorroyal@whitbread.com.

Many Thanks

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2013 via mobile

We booked a parking package which proved excellent value for a night's stay and a week's parking at south terminal. The welcome on check in was unexpected, friendly and efficient. Dinner in the restaurant was very good and I was pleased we'd reserved a table as it was busy. Usual Premier Inn room, it was very quiet. Being smaller I thought this property had a nicer feel than the much larger Premier Inn at the North Terminal.

  • Stayed: June 2013
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Thank TravelGav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 14 June 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found our Sleep Park Fly package to be such great value. I am especially pleased that our welcome surpassed your expectations and you experienced such a friendly check-in.

Many Thanks

Jemma Brooks
Operations Manager

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Reviewed 12 June 2013

It is no surprise that this company got an award for being the best budget hotel chain in the world. They guaranteed a good night’s sleep, and despite being right near the Gatwick airport, it was serenely quiet. The Thyme restaurant was very good, (a really good thing, as the hotel is in an industrial park with no other restaurants around) and the bar was the lobby sitting area, as the actual lobby was all-business. The room is modern and clean, and a reasonable size, with nice woodwork and built-ins, and a nice bathroom, albeit with small counter space above the toilet. The only flaw in the otherwise quality fittings is the cheap lino floor in the bathroom, which will not last long. Shiny tile would be a better fit with the shiny fixtures. There is a writing table and chair, and armchair. The good lay-out made the room seem larger than it is. The basic price is a fabulous value at 33 pounds (other down-at-the-heels budget motels were advertising 45 pounds).

  • Stayed: May 2013, travelled solo
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Thank Heikermeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 14 June 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and I'm genuinely blown away by the enthusiasm and positivity of your kind words. It's so great to know you had such a wonderful experience here and describing Gatwick Manor Royal as the 'Best Budget Hotel ever' is just about the highest compliment you could have paid us.

Many Thanks

Jemma Brooks
Operations Manager

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Reviewed 11 June 2013

Stayed here for more than 2 weeks and was the 1st time at premier inn Manor Royal. The place is spotless with nice size and confortable room. If you coming to this Premier Inn expecting a Budget hotel it is only on price! Welcoming service at reception always helping around.
Restaurant is a great value as the food is good and service Amazing!
All staff great particulary Anna as she was coming to my table asking if i need anything and seems like she was everywhere making people feel relaxed after crazy days in my case. The gentleman at the bar is also great and very professional. Name is Dainius i think. I will stay here again and recommend this Premier Inn .

Stayed: April 2013, travelled on business
Thank J0anne_SP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 12 June 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and comfortable. I'm especially pleased that you encountered such wonderful service when in our Thyme Restaurant. Your kind words are appreciated by the whole Team and we all look forward to welcoming you back one day.

Kind Regards

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2013

A simple 10 minute bus ride (either 'hotel bus' or the local public bus provider) from the Gatwick terminals, but on an industrial estate so not much to do nearby. There is a Tesco Express a few minutes' walk away for basic needs.

Rooms very clean, typical Premier Inn. No problems with either external or internal noise.

The evening meals were not as good as I have had in similar Premier Inns however, and as mentioned there is a lack of alternatives. Breakfast was fine.

  • Stayed: June 2013, travelled solo
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Thank saintstreaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 10 June 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found your Room to be clean and quiet.

I am sorry that your evening meal in our Thyme Restaurant was less than satisfactory. Should you wish to discuss this further please do not hesitate to contact me. Phone 01293819120 or Email operationsmanager.gatwickmanorroyal@whitbread.com.

Many Thanks

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in Crawley
#1 Best Value Hotel in Crawley
#2 Business Hotel in Crawley
#2 Romantic Hotel in Crawley
Price Range: £42 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley
Premier Inn London Gatwick Airport (Manor Royal) Hotel Crawley, West Sussex

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