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“Good value hotel with few problems” 3 of 5 bubbles
Review of Premier Inn London Gatwick Airport (Manor Royal) Hotel

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Plouay, France
Level Contributor
4 reviews
3 hotel reviews
“Good value hotel with few problems”
3 of 5 bubbles Reviewed 9 December 2013

Definitely the comfort of the bed lived up to Premier promises, whilst being aware that you are not paying for 'top-notch', so certain services and comforts you get in higher priced hotels are not there. I would like to see less 'fast food' type meals in the restaurant as there certainly wasn't anywhere else to eat in the vicinity, so we were somewhat strapped for choice.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank le-Lage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 16 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am pleased you enjoyed your stay and found your Bed to be nice and comfortable. I am sorry that you found the options in our Thyme Restaurant to be inadequate on this occasion. We do strive to offer as wide a range of choice as we can to our Guests and I hope you will consider giving us another chance in this regards should you stay here again.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,512 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Doncaster, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

I have used the Premier Inn Manor Royal Hotel on several occasions for business purposes. It is a standard Premier Inn so the decor and standard of room is commensurate with all other such hotels, but unusually for this chain it has a bar and restaurant.

The outstanding feature of this hotel is undoubtedly the staff; they are quite simply exceptional. They smile; they take the initiative to speak; they are helpful; they speak several languages fluently. I know all staff should be like this but I have yet to stay at a similar type of hotel where they are.

One of the bar staff, Dainius was particularly worthy of specific mention for his help and excellent service at the bar. Ask for him if - he is a legend!

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pete187067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 8 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found Gatwick Manor Royal to be so convenient for your business needs.

I am absolutely delighted by your lovely comments regarding the Team. Your kind words are such a great compliment to the focus everyone here places on our Guests and I know the whole Team appreciate your praise.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

Booked and stayed at the premier inn in manor royal near gatwick. The hotel was very new looking, tody and inviting. The room was very clean and the bed was extremely comfortable. All the staff that I came across were very friendly and happy to help with all requests. Would not hesitate to stay there again, especially for the price that I paid! Thanks for a great nights sleep

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 1 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and comfortable. I am especially pleased that you encountered such a friendly and helpful Team and it's great to know that you would be glad to stay with us again.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
102 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

This Premier Inn is ideally located for Gatwick Airport. The rooms are a good size and the staff were very friendly at check in, making sure we were okay using the machines.

Overall very happy with this hotel and would stay again. The only downside is that the heat lamps on the breakfast buffet seemed to be a bit high so the bacon and sausages were a bit dried out and tough. I prefer the buffet to ordering but this let it down as it was jot as good as other premier inn breakfasts. Other than that, it was all good.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 68AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 30 November 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found the Team to be so friendly.

Please accept my sincere apologies that you found our Premier Breakfast to be of a lower quality than ytou have come to expect. I have passed these comment on to the Team and ensured that we focus on making every Breakfast to the highest possible standard.

I hope we can welcome you back again one day.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

We stopped here the night before our flight to Italy. Gatwick South terminal is 10 min drive from the hotel. The rooms are spacious, clean and modern. The restaurant is fantastic and the food was fresh and perfectly made. Overall excellent Hotel. Would definitely recommend to others.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kiwttas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 29 November 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and spacious. I am especially pleased you had such a great experience in our Thyme Restaurant and it's a really great compliment that you would so readily recommend us.

Kind Regards

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

I had the fortune to find this hotel, what a delight, not your normal Premier Inn at all, the staff were amazing, so friendly, welcoming and helpful. The rooms are clean and tidy and I was indeed happy with the room. The restaurant was fantastic, the meal was cooked to perfection. Big thanks to Mrs Craig, she was very helpful and a great asset to this fine hotel

Room Tip: I was at the front of the hotel, it is a busy road, but there was no noise at all, so all rooms appe...
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  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flowerpotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 23 November 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and quiet. I'm especially pleased you found our Thyme Restaurant to be so good and I hope we can welcome you back again one day.

Kind Regards

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
116 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

We stopped here as a party of six (3 couples) the night before our flight to Las Vegas. What a great start to the holiday!

We checked in using the automatic machines which was quick and convenient. There were friendly staff around also to help if it had been needed. We enjoyed a few drinks in the pleasant bar before having dinner in the restaurant. Food there is good quality and reasonable value.

Staff were consistently friendly and helpful during the whole stay, and this helped our high spirits and excitement about our holiday - fantastic staff!!

Plenty of parking and rooms were just what they should be - warm, clean and functional. Also, we all had a great night's sleep!! Just a short (5min) drive to Gatwick South in the morning.

We will definitely stop here again when flying from Gatwick - good all-rounder.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 23 November 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased your time at Gatwick Manor Royal represented such a wonderful start to your Holiday. Your kind words provide a lovely tribute to the hard work and dedication of the Team here; it's great to hear how friendly and helpful they were throughout your visit.

I hope the rest of your trip was even better than your time here.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Property: Premier Inn London Gatwick Airport (Manor Royal) Hotel
Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Crawley
#1 Family Hotel in Crawley
#2 Romantic Hotel in Crawley
#2 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley
Premier Inn London Gatwick Airport (Manor Royal) Hotel Crawley, West Sussex

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