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“Comfortable Good Service”

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Rossendale
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Comfortable Good Service”
4 of 5 bubbles Reviewed 23 December 2013

What you would expect from Premier Inn. Clean comfortable room, good service from the staff. Minor niggles were that the bed wasn't big enough for two of us as we are used to a king size, soap dispenser not working in the bath and the tea and coffee, kettle was poor.

Good location for the airport, transfer bus doesn't run late though.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Former_Fat_Boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 30 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found your Room to be so clean and comfortable and that you encountered such good service from the Team. It's great that you found our unique location to be so convenient for the Airport and I hope you'll consider us again should you need to fly from Gatwick.

Many Thanks

Jemma Brooks
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Lancashire
Level Contributor
167 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 bubbles Reviewed 15 December 2013

We stayed here for one night before flying from Gatwick and found it good and convenient. Check-in was efficient. The room was a good size. The bed was comfortable. Plenty of space in the car park. Would stay again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TowerTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 16 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found our unique location to be such a convenient pre-flight stopover. I'm delighted that you would be happy to stay with us again and I hope you enjoyed your time away.

Many Thanks

Jemma Brooks
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 13 December 2013

Having stayed with Premier Inn at other locations on various occations before, I really expected much more than what I experienced this time, with the most disappointing being:
1) I stayed for 2 nights and on the second day my room was not serviced at all - bed not made and towels not changed even though they were left on the floor clearly not supposed to be reused.
2) The room was freezing cold when I checked in and it took a good hour to warm up with air-con full-on at the highest temperature.
3) Breakfast quality is not as good as before. I asked for soft boiled eggs on both days and all came very runny even though on the second day I did complain about the previous day when making the order and yet the eggs still came runny.

The only good point would be the friendliness of staff.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annjie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 16 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so sorry to hear that your experience at Gatwick Manor Royal was so far below the standards you have come to expect from Premier Inn. The issues that you encountered here are unacceptable as far as I am concerned and I have fed your concerns back to the Team to make sure we improve our performance immeadiately. Should you wish to discuss your stay here further please do not hesitate to contact me. Phone 01293819120 or Email operationsmanager.gatwickmanorroyal@whitbread.com.

Kind Regards

Jemma Brooks
Operations Manager
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Bath, United Kingdom
Level Contributor
299 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

This is our hotel of choice when flying from Gatwick and yet again the staff are simply fantastic in every way and the meal was great with something for everyone and is good value. Our grandson was so excited to be staying at a Premier Inn before his trip to Lapland and the staff gave him a lovely surprise and he took his "letter from Lenny" to school today. We are back again in February so keep up this very high standard! Well done to all concerned

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrsheathershaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 16 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and had such a wonderful meal in our Thyme Restaurant.

I am absolutely delighted that your Grandson was so excited to be here and that his visit lived up to expectations. I hope that you all had a fantastic time in Lapland and you can be assured that we all look forward to welcoming you back to Gatwick Manor Royal in February.

Many Thanks

Jemma Brooks
Operations Manager
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Plouay, France
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 9 December 2013

Definitely the comfort of the bed lived up to Premier promises, whilst being aware that you are not paying for 'top-notch', so certain services and comforts you get in higher priced hotels are not there. I would like to see less 'fast food' type meals in the restaurant as there certainly wasn't anywhere else to eat in the vicinity, so we were somewhat strapped for choice.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank le-Lage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 16 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am pleased you enjoyed your stay and found your Bed to be nice and comfortable. I am sorry that you found the options in our Thyme Restaurant to be inadequate on this occasion. We do strive to offer as wide a range of choice as we can to our Guests and I hope you will consider giving us another chance in this regards should you stay here again.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

I have used the Premier Inn Manor Royal Hotel on several occasions for business purposes. It is a standard Premier Inn so the decor and standard of room is commensurate with all other such hotels, but unusually for this chain it has a bar and restaurant.

The outstanding feature of this hotel is undoubtedly the staff; they are quite simply exceptional. They smile; they take the initiative to speak; they are helpful; they speak several languages fluently. I know all staff should be like this but I have yet to stay at a similar type of hotel where they are.

One of the bar staff, Dainius was particularly worthy of specific mention for his help and excellent service at the bar. Ask for him if - he is a legend!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pete187067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 8 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found Gatwick Manor Royal to be so convenient for your business needs.

I am absolutely delighted by your lovely comments regarding the Team. Your kind words are such a great compliment to the focus everyone here places on our Guests and I know the whole Team appreciate your praise.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

Booked and stayed at the premier inn in manor royal near gatwick. The hotel was very new looking, tody and inviting. The room was very clean and the bed was extremely comfortable. All the staff that I came across were very friendly and happy to help with all requests. Would not hesitate to stay there again, especially for the price that I paid! Thanks for a great nights sleep

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this review, 1 December 2013
Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and comfortable. I am especially pleased that you encountered such a friendly and helpful Team and it's great to know that you would be glad to stay with us again.

Many Thanks

Jemma Brooks
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Property: Premier Inn London Gatwick Airport (Manor Royal) Hotel
Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Crawley
#1 Family Hotel in Crawley
#2 Business Hotel in Crawley
#2 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley
Premier Inn London Gatwick Airport (Manor Royal) Hotel Crawley, West Sussex

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