I am a Premier Inn fan, and this is the first one that has disappointed me, though at £29 for the room, I cannot complain at the value. Airport hotels are often dismal places, and this one is situated in an estate of office blocks and looks like an anonymous office block. There are purple uplighters on the outside, but the entrance is almost totally unlit and looks like the staff entrance. Why not put a canopy with bright downlights?
Check-in was undertaken by machine, but so many new arrivals were confused by this that they had two or three members of staff employed to rescue people. The main thing you need when arriving on a cold winter's night is a friendly face, not a machine.
The room was small for a Premier Inn, and took a long time to warm up, though was otherwise comfortable enough. There is a restaurant and bar on the ground floor. There was a long queue in the bar with only one bartender serving. Although I had made a dinner reservation on the Premier Inn website when I booked, they had no record of it, and because the restaurant was busy, we had to wait. Service was rather confused, but the staff were friendly and in the end we had a decent meal and a bottle of red, and this always dilutes any dissatisfaction. I got the impression that more staff training was needed - a very unusual comment for a Premier Inn.
It's only five minutes or so by car from the airport. I have stayed at other Premier Inns at Gatwick and prefer them, but at £29 I really should not complain.
- Official Description (provided by the hotel):
- Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Premier Inn, TripOnline SA, HotelsClick, Ebookers, Cancelon and Evoline ltd so you can book your Premier Inn London Gatwick Airport (Manor Royal) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Gatwick Manor Royal Hotel Crawley
- Premier Inn London Gatwick Airport (Manor Royal) Hotel Crawley, West Sussex