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“THERE ARE NICER HOTELS NEAR GATWICK”

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 23 December 2010

I am a Premier Inn fan, and this is the first one that has disappointed me, though at £29 for the room, I cannot complain at the value. Airport hotels are often dismal places, and this one is situated in an estate of office blocks and looks like an anonymous office block. There are purple uplighters on the outside, but the entrance is almost totally unlit and looks like the staff entrance. Why not put a canopy with bright downlights?

Check-in was undertaken by machine, but so many new arrivals were confused by this that they had two or three members of staff employed to rescue people. The main thing you need when arriving on a cold winter's night is a friendly face, not a machine.

The room was small for a Premier Inn, and took a long time to warm up, though was otherwise comfortable enough. There is a restaurant and bar on the ground floor. There was a long queue in the bar with only one bartender serving. Although I had made a dinner reservation on the Premier Inn website when I booked, they had no record of it, and because the restaurant was busy, we had to wait. Service was rather confused, but the staff were friendly and in the end we had a decent meal and a bottle of red, and this always dilutes any dissatisfaction. I got the impression that more staff training was needed - a very unusual comment for a Premier Inn.

It's only five minutes or so by car from the airport. I have stayed at other Premier Inns at Gatwick and prefer them, but at £29 I really should not complain.

  • Stayed: November 2010, travelled as a couple
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1  Thank UKPeripatetic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 5 January 2011

We are disappointed that you were not entirely satisfied with your stay at our hotel. At Premier Inn it remains our main objective to deliver a high level of service. Please be assured that your comments have been noted and on receipt of your booking detail will be fully investigated. Thanks for your review we hope to welcome your back in the future.

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1,583 - 1,589 of 1,633 reviews

Reviewed 19 December 2010

I decided at the last minute to choose this hotel for a three day business trip to Gatwick Airport due to the reviews of other hotels mentioning staff lack of attentiveness due to mostly short stay clientel flying out next day. This was one thing I did not want with staying for a few days.
Starting with parking and check in both no problem with easy access to car park and very attentive and professional caheck in staff .Then the room which was spacious, spotlessly clean and a huge bed that gave me three very comfortable nights sleep. I found the bar and restaurant staff very friendly, the food at breakfast and the evening both of very good quality along with a reasonable price .All in all without a doubt the best airport hotel at Gatwick Airport better than the 4 star hotels.

  • Stayed: December 2010, travelled on business
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Thank AVIOMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2010

my wife booked this for a night away from our kids, local to us so very convenient.
check in very quick and shown how to use to automated service by very friendly staff.
bedroom very clean, larger than expected and tastefully decorated. bar service pretty slow but when recieved very polite, ordered some food and had to take it to our room ourselves, used to 4red * & 5* hotels with room service so not a gripe more of a bemused observation, meal exceptable more fuel than dinning experience.
overall a very pleasent overnight stay, only comment would be we were right next to the lift, so most of the night and very early morning guests checking in and checking out kept my wife awake.... i sleep very heavy!, we mentioned this on checking out and to the hotels credit they asked us to take a seat and they would re fund us, but we had enjoyed ourselves and felt it was a comment they could take on board and address themselves so declined the money back, would definately recommend this hotel and staff as a different type of venue we are used to all credit for the way we were delt with.

  • Stayed: December 2010, travelled as a couple
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Thank meandherSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2010

  • Stayed: December 2010, travelled as a couple
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Thank Samiloupepperell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2010

  • Stayed: November 2010, travelled on business
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1  Thank Lee_Andrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, General Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 30 November 2010

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Reviewed 21 November 2010

Stayed: October 2010, travelled with family
1  Thank dmhLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2010

  • Stayed: October 2010, travelled as a couple
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Thank Elizabeth526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerGMRPI, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded 19 November 2010

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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Crawley
#1 Family Hotel in Crawley
#2 Business Hotel in Crawley
#2 Romantic Hotel in Crawley
Price Range: £44 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley
Premier Inn London Gatwick Airport (Manor Royal) Hotel Crawley, West Sussex

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