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“not the best night sleep” 3 of 5 bubbles
Review of Holiday Inn Express London Gatwick-Crawley

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Holiday Inn Express London Gatwick-Crawley
Ranked #18 of 28 Hotels in Crawley
Southend-on-Sea, England, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“not the best night sleep”
3 of 5 bubbles Reviewed 9 July 2014

We stayed in a family room on the ground floor. The room was newly decorated BUT we were located right next to a corridor fire door which SLAMMED shut EVERY time people went up and down the corridor. We eventually got to sleep just after 1230 BUT had to be up at 230 for a fvery early flight

The whole point of booking a hotel was to get more sleep as we had an early flight but if we have stated at home and got up at 1 we could have had FAR more sleep.

Please fix that door otherwise people will be having the same issue as us

Room Tip: dont get the room of the ground floor next to the fire door in the corridor
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Natasha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management T, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 10 July 2014
Dear Natasha F,

Thank you for taking the time to post a review of your stay at the Holiday Inn Express Gatwick Crawley.

I am very pleased that you selected us for your accommodation requirements; however I was saddened to read of the noise disturbance that you have mentioned in your review.

Customer service is of the utmost importance to myself and the team and your feedback regarding your experience at our hotel is not the level of care we endeavor to provide our guests.

With that being said, please contact me directly at the hotel on deputygm@hiexpresscrawley.co.uk so that I can discuss your comments with you in more depth and have the opportunity to fully restore your faith in us.

Kind Regards,

Katie Kitapci
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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823 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Bristol
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 June 2014

I regularly work in Crawley and need to stay over, and I sometimes use the HIE. Hotel is clean, staff are friendly and parking is easy and free. Although it feels like you are in the middle of no-where, it's actually a fairly short walk in to the 'delights' of Crawley.

Negative points - it can be very noisy, a lot of people staying in the hotel are travelling to and from Gatwick and are leaving/arriving at all kinds of random times - thin doors and walls etc.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikeDixonCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 14 July 2014
Dear MikeDixonCM,

Thank you for taking your time to review our property and give us your feedback. I am happy to know that you liked our clean room, free parking, and friendly service. However, we apologize for the noise which has negatively impacted your stay with us. The review we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Kind Regards,

Charisse V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
199 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

My most recent stay in a HIE was disappointing in Slough so my expectations weren't high. However, I enjoyed my stay here and would definitely stay again.

Reception was very polite and friendly without seeming scripted or "corporate" and check-in was very efficient. My room was in the "new" addition and was comfortable, much better equipped than the room I'd had previously in Slough, clean and most importantly (for me) very quiet, despite the hotel location on Crawley's "Squareabout".

I didn't use the bar as it isn't really a place for lingering - I lingered in the Harvester instead, which was my own fault as too much beer discouraged me from going and eating somewhere proper.

Check-out was efficient and also friendly and overall my stay was pretty good value.

So overall - very pleased.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jorganmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management T, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 25 June 2014
Dear Jorganmeister,

Thank you for taking the time to post a review of your stay at Holiday Inn Express Gatwick Crawley. It is from Guests feedback that I am able to monitor and continually improve the level of service we provide to our guests.

I am delighted to read that the hotel and your bedroom exceeded your expectations and that you found our hotel staff to be friendly and efficient. Your kind feedback has been shared with the team in order to encourage them to keep up their hard work.

I hope that I will be able to welcome you back to the hotel in the near future.

Kind Regards,

Katie Kitapci
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

We booked this hotel as we needed to be in Horsham on Saturday and Sunday. It was worth it as we got a good price and there was ample car parking space.
Great service at the reception, our papers were ready and we were checked within 5 minutes.
We stayed on the ground floor but had to weave through the restaurant tables and chairs to get to the rooms:)
Spacious airy room, comfortable beds, nice bathroom and free WI-fi.
Good variety at breakfast in good quantities.
Overall nice experience for a Holiday Inn Express.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank toksebony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management T, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 25 June 2014
Dear Toksebony,

Thank you for reviewing your recent stay at the Holiday Inn Express Gatwick Crawley.

I am delighted to read that you enjoyed all aspects of your stay with us and that you were able to take advantage of our free car parking and Express Start Breakfast.

I am happy that you found our front desk team friendly and efficient and your nice comments have been shared with them in order to galvanize them to continue their good work.

I hope that you will return to our hotel in the near future.

Kind Regards,

Katie Kitapci
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kettering, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Smooth, polite check in. All documents ready for us. Room was excellent - the only concern was the lighting in the bathroom, it was adequate but quite dim. Breakfast as always was buffet style with limited choice but ample quantities. Check out equally smooth. We'll stay here again.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gdw1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management T, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 25 June 2014
Dear Toksebony,

Thank you for reviewing your recent stay at the Holiday Inn Express Gatwick Crawley.

I am delighted that you enjoyed your stay with us and I have read your comments with great joy as they reflect the hard work and dedication every member of our team contributes to the hotels operations.

Thank you for bringing the brightness of the bathroom lighting to my attention, I will ensure that this is addressed with a member of our maintenance team.

Once again, thank you for taking the time to share your experience. I hope to be able to welcome you back to the hotel in the near future.

Kind Regards,

Katie Kitapci
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Markham, Ontario
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

We stayed at this hotel before and after our cruise. Terrific service and very helpful staff the free wifi and breakfast provided were a very nice touch. The hotel is spotlessly clean. The rooms are nicely appointed and the price fair. Only suggestion is that more staff are required during the busy breakfast time

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hjsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management T, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 23 June 2014
Dear Hjsandy,

Thank you for taking the time to review your stay at the Holiday Inn Express Gatwick Crawley. I am delighted we helped get your holiday off to a good start and that you were impressed with our level of cleanliness and recently refurbished facilities.

Thank you for your kind comments regarding the level of customer service provided by our staff, it has been a pleasure to share your feedback with the Hotel team.

Please rest assured that you feedback regarding Breakfast will be used constructively to improve standards.

I hope to be able to welcome you back to the hotel in the future.

Kind Regards,

Katie Kitapci
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level Contributor
75 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

Night in between a Kent depot and West Sussex depot.

Pretty easy to find via satnav considering its not a straight forward drive round Crawley.

Large car park which was busy as not only a hotel but a harvester restaurant, but still plenty of spaces to park.

check in painless, free 'i' newspaper available.

Room quite warm (reception next morning said it has been an issue that week with the very nice weather, however due to their installed aircon, penguins would feel at home so a very good plus point of a ten min blast of aircon and temperature well reduced.

Rooms, for what is basically a budget type chain, i was well impressed (apart from the bed itself). Lovely room, well decorated and very nice bathroom.

My only real gripe, and one reason i don't use HI Express a lot, the bed. Not the comfiest in the world and less comfy than a travelodge which would be half the price. Please sort this massive issue out. I spend approx 60 days a year in hotels on business and first time i've used one of this brand fior three years due to the poor quality bed.

Apart from that, great hotel and staff.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jon_hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management T, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 18 June 2014
Dear Jon_Hall,

Thank you for taking the time to review your recent stay at the Holiday Inn Express Gatwick-Crawley.

I am delighted that you were impressed with our newly refurbished facilities and that you found the hotel to be conveniently located, well appointed, with effective air conditioning.

I am sorry that you find our Hypnos beds to be uncomfortable. I can assure you that all feedback is used constructively and your comments will be used to review and evaluate the facilities we provide.

Once again thank you for your comments and I hope to welcome you back to the hotel in the near future.

Kind regards,

Katie Kitapci
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Gatwick-Crawley

Property: Holiday Inn Express London Gatwick-Crawley
Address: The Squareabout Crawley Haslett Avenue East, Crawley RH10 1UA, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#9 Business Hotel in Crawley
#15 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London Gatwick-Crawley 3*
Number of rooms: 138
Official Description (provided by the hotel):
Holiday Inn Express London Gatwick-Crawley Hotel is located just 15 minutes from Gatwick Airport & less than 10 minutes from J/10 of M23. We offer onsite parking for residents at a rate of £7 per day. Three Bridges & Crawley stations are walking distance & offer's easy links to Brighton, London & beyond. Crawley Town center with selective shops and restaurants is at pleasant walking distance. Buses go to Gatwick and Crawley including Manor Royal. Ideally situated for both leisure & business travelers the hotel has Free Wireless Internet access in all areas. All bedrooms offer TV with free view satellite channels, telephone, tea & coffee facilities, and hairdryer, dry cleaning & power showers. Complimentary continental buffet breakfast with selective hot items served for all guests. The Holiday Inn Express Gatwick Crawley has a well equipped meeting room seating up to 25 people, rates starting from just £85. Local attractions include The Hawth Theatre. K2 Leisure Centre. Tilgate Forest Golf Course & County Mall Shopping Centre. You could also visit the nearby Hever Castle, the birthplace of Anne Boleyn. Biggin Hill. Chessington World of Adventure & Thorpe Park,Nearby Towns include Horsham, East Grinstead, Haywards Heath, Reigate & Redhill. Adjacent to the hotel is the Harvester restaurant, serving food from 12pm till 9.30pm, famous for their flame grilled steaks, spit roast chicken, and salad cart. This is a non smoking hotel but with designated area for smokers. Hotel has air-conditioned Bar with flat screen TV and satellite channels which also serve snacks. ... more   less 
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Also Known As:
Holiday Inn Express Gatwick-Crawley Hotel Crawley
Holiday Inn Express Crawley
Holiday Inn Crawley
Crawley Holiday Inn
Holiday Inn Express London Gatwick-Crawley West Sussex

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