I have stayed at many hotels and hostels, and the Europa Gatwick has been by far the worst. I just wanted a place to sleep for a few hours in between transatlantic flights, and at 25 pounds I thought it was a great deal. A few days before our arrival, my friend and I realized that our booking specified that we had a smoking room, and we tried calling the hotel to change it as we are both non-smokers. Not only did they not help us, they were extremely rude and hung up.
Check-in was quick and easy and we were able to get a non-smoking room. However, the instant we walked into our room we felt as though we were in a sauna... it must have been at least 35 degrees in there! The room wasn't particularly clean, however we were so exhausted at this point and only had six hours before we had to check out for our early flight the next morning so we put the heating system down to 0 degrees and tried to make the best of it. The beds were extremely uncomfortable and the heat situation didn't change (we didn't feel comfortable keeping the window open as we were only on the second floor). By the time we had to get up for our flight we realized that we hadn't been able to sleep at all despite being completely exhausted. We asked the guy at reception if he could compensate us for our horrible experience, and he said he wasn't allowed to. When we asked to speak to the manager, he told us that the manager refused to speak with us! How incredibly unprofessional. We left the hotel exhausted and angry... it would have been better to spend the 6 hours sleeping in the airport! The only positive from this entire ordeal was the wonderful shuttle bus driver, he was extremely pleasant and funny!
DON'T stay here, it is absolutely worth spending a bit more to stay at the Arora!!!
- Official Description (provided by the hotel):
- The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more less
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- Also Known As:
- Europa Gatwick Crawley
- Europa Hotel Gatwick
- Europa Gatwick Hotel Crawley, West Sussex