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“Worst ever hotel”

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Europa Gatwick Hotel
Ranked #28 of 28 Hotels in Crawley
Canterbury, United Kingdom
2 reviews
“Worst ever hotel”
Reviewed 5 August 2013

I stayed at this hotel on the 21st July 2013, with my family.
The rooms smelt damp, it's also unclean, hair in the bath, toothpaste in the sink, with a broken bed
We left our car in their car park, only to find it had been scratched when we returned...I complained to the manager, but he did not care and said go to the police. Avoid this hotel at all costs.

Room Tip: Our friends stayed at the Hilton in Gatwick for the same price.
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Stayed July 2013, travelled with family
Helpful?
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 15 August 2013
Thank you for posting your comments on Tripadvisor. We are sorry your hotel experience was disappointing on this occasion and apologise for the lack of customer care you received at the time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,655 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (624)
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English first
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 4 August 2013 via mobile

This isn't a hotel! It should be shut down! Wish we never booked! Rooms are awful! They provide what they think is a bed?? More like a vertical drop bed! Feels like your sleeping on a hard floor! We had to get up for our flight 1:30am! With 2 kids and was exhausted! Dirty and horrible! Hated every minute! We complained on check out and an email will be sent to the manager! Discussing place!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammieb25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 15 August 2013
Thank you for your review. We are sorry you had a negative experience on this occasion. Your correspondence will be responded to in due course.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2013

We stayed 14th July for one night, taking advantage of the park and fly offer. There was 5 of us, 2 adults and 3 children. Room was adequate for our needs, clean and plenty of towels, extra pillows ect. Food was good, transfer service to airport and back was good, car remained safe, finding a space when we first arrived wasn't an issue at all, there was plenty of spaces at 2pm and also going into the evening. Overall for the price we paid it suited our needs for an overnight stay and we would recommend this hotel for the park and fly option.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leyland, United Kingdom
1 review
Reviewed 3 August 2013

Dated, smelly and rooms were not clean. When we saw chips were being served at the breakfast buffet that said it all. The rest of the breakfast food was not good.
I would suggest you avoid this hotel. It is in need of complete re-modernisation.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2013

We arrived on a coach with national holidays when we got outside it was shockingly horrible.

we got our key and the corridors to the room where dirty and ripped this was shockingly horrible.

we get to our room open the door and it was very dirty could use a really good clean it was shockingly horrible.

we had breakfast the next morning where we heard a staff member shouting at a child of about 5 because she was running around the dinning room acting like children do staff attitude shockingly horrible.

the breakfast itself was actually very good and enjoyable but that was the only positive thing about this place.

over all it was shockingly horrible

Room Tip: Just don't go here safe your money and go somewhere nice may I suggest the north pole instead o...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andover, United Kingdom
1 review
Reviewed 3 August 2013

We were staying over so we didn't have to get up so early in the morning, well that was a joke! we managed to sleep till about 12.30 to be woken up by a bunch of foreign students blundering through the corridor slamming doors chatting & singing with no consideration for other people trying to sleep, this was happening every 15 to 20 min they were going out to smoke which some were right outside our window . What I'm more astonished at, is that who ever was on night shift did not come out of the office which was only a few yards away & ask for them to be quiet at any time. It finally stopped at 2.45 which we had to be up at 3.30. NOT HAPPY AT ALL! Some of the family were staying in rooms upstairs on the other side of the hotel & their room's were boiling, the Windows only opened a small amount.

Room Tip: Down stays room when weather is hot.unless you have foreign students that want to smoke every 15 min...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fran R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 11 August 2013
Thank you for your comments. We were sorry you were disturbed by other guests whilst here. Unfortunately the desk cannot be left unattended at any time. However, if we had been alerted to the disturbance we would have sent somebody to resolve the problem for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 August 2013

Stayed here for 1 night before flying from gatwick. Rooms basic but clean. Bit tired and battered in places. Wouldn't recommend the restaurant food was poor. Airport transfers straight forward and efficient. It's very reasonable compared to other airport hotels with parking . Overall basic but value for money.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cymraesxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 11 August 2013
Thank you for your recent review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Europa Gatwick Hotel

Property: Europa Gatwick Hotel
Address: Balcombe Road, Crawley RH10 7ZR, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 28 Hotels in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Europa Gatwick Hotel 3*
Number of rooms: 211
Official Description (provided by the hotel):
The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more   less 
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Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
Europa Gatwick Hotel Crawley, West Sussex

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