We booked a room in the Europa Gatwick hotel a week prior to a friends wedding day.
So we arrived at 1230 in the afternoon to book into our room. We couldn't check into our room before 2 pm but were assured that our room was booked and that we could come back after our friends wedding after midnight.
We booked a taxi from the hotel to the wedding venue and were charged £40 for a 15-20 minute journey!!! Our return taxi fare with a different taxi firm cost us £28 so we soon realised that we were well and truly ripped off. We returned back to the hotel around 130am after a fabulous wedding day and evening only to be told that they had no room available for us! We were fuming, there were also other people trying to check into a room, also to be told that they had no room availability. The hotel arranged for us to get a free taxi to another chain of their hotel, somewhere in Russ Hill. But previously the hotel receptionist had asked us to get the free bus in the morning!! I don't think so!!
So the transfer from the Europa Gatwick to Russ Hill was rather interesting as the taxi driver seemed to have a split personality; at one point he turned the car around to take us back. I felt very vulnerable as it was dark and we didn't know where we were. Eventually we arrived to Russ Hill to a very basic room, however it was clean. All we wanted to do was sleep after the long day.
We arrived for our free breakfast just before ten and were told that breakfast had finished! I just wanted to get out if there!
I wouldn't recommend this hotel to anyone as the staff are rude and incompetent
- Official Description (provided by the hotel):
- The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, HotelsClick, Evoline ltd, Ebookers, LateRooms, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Europa Gatwick Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Europa Gatwick Crawley
- Europa Hotel Gatwick
- Europa Gatwick Hotel Crawley, West Sussex