We needed to stay in Crawley for 2 nights for an event. We arrived early evening picked up the key at the old style reception, ordered breakfast for 2, paid £41 a night and received our room and brekky receipts. We then were called back to receive another receipt for 2 breakfasts this time as the original receipt had been for just 1.
We were sent in the direction of our room, first floor (yuk) past the bar that smelt of rotten eggs, but we were unable to find it – the door number system is rather strange and the corridors long and dingy with the dark wood and crazy carpets. We had to go back to reception and find someone to show us to our room.
The room was big, it was DARK and dank and smelt old and foulsty. Two single beds and an interlinking door to the room next to us – locked thankfully. The fat TV was a million years old, the old battered table and dressing table had huge slabs of easily removable, and ‘sliding off-able’ glass tops that had ripped up the wallpaper over the years (not very safe!), thei hairdryer was about 20 years old and the beds were very creaky and rather unstable.
We checked the bathroom and it was a shocker! Obviously cleaned, but there was mould around the fittings, stains on the shower curtain, rust on all the very old metal work, a huge clump of brown hair wrapped around the bathroom drain. The plastic fittings were old, brittle and yellowed and there was black scum in the toilet bowl. We were tired, it was cheap, so we chilled out – that’s when we noticed the pink pubes picture on the wall above the bed. The lady is blindfolded and naked and is wafting her pubes to all who visit!
We slept ok, although the heating kicked itself in at about 2am and tried to boil us both in our beds…. Breakfast was cold coffee, hard cold bacon, super greasy mushrooms which was all taken on the stained, ripped and filthy seats with a side serving of sullen waitress.
Just as we were leaving to go out mid morning, we got a knock on the door. I opened it and there was a guy in a blue tracksuit, He asked if we wanted room service which was weird as he didn’t have a badge or a trolley, and when we said no, he then asked 3 times if we wanted any coffee or tea or towels, we said no each time, and he left.
When we came back late in the evening, we sat in the bar on the ripped and tatty leather seats, ordered wine and a jacket potato (the only options were a jacket or a sarnie) with a crisp salad, which turned out to be a spud, some tuna mayo, a bit of lettuce and some crisps thrust at us by a staff member rushing home with her coat on and her bag in her hand.
It was surreal and random and rather Faulty Towers. I have attached an image of our bath plug on arrival and a small montage of some of the other weirdness from our room, including the lady on our wall with her 80’s down-there-do…
Suggestions? Please recover/replace the stained and ripped furniture in your communal areas. Please change the rusting metal work, brighten up this really dark room, put in a more appropriate picture (trying to explain that to a child would have been AWKWARD!) & bring rooms up to date, just bringing them into the 90’s would be a huge improvement.
- Official Description (provided by the hotel):
- The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more less
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- Also Known As:
- Europa Gatwick Crawley
- Europa Hotel Gatwick
- Europa Gatwick Hotel Crawley, West Sussex