Rooms had beds with very basic set up. Bathrooms were in dire need of refurbishing. Opened curtains to bird poo infested railings and windows obviously not been cleaned for an awfully long time, that is unless they have a pigeon problem which needs addressing. This may be on the cheaper end but does not excuse a minimum standard of upkeep. Breakfast was diabolical, presentation very poor, hot drinks not on tap unless you remind one of the waiters to fill up! No real choice on breakfast, a really badly cooked bacon, eggs, tinned plum tomatoes, tinned mushrooms swimming in liquid?.. Black pudding that looked unappetising, scrambled eggs swimming again in their juices! Yuck! Chairs that obviously needed maintenance, cutlery that was obviously for dinner and not breakfast. No bowls other than cereal bowls for fruit, really? Come on! Presentation is a real killer, lack of service from your waiters just there to clear up and nothing more, a good job the French, Spanish, Italians, Portuguese, Canadians, just a few of the locations we have travelled know how to present their restaurants to cater for the breakfast arena, perhaps your company could learn a thing or two! It's not hard. We also had a problem with the receptionist, shame no-one knows how to do their jobs well! We left a jacket behind, rang up the hotel, got told to ring in the morning as Housekeeping were not in, I suggested that the receptionist could drop an internal email to Housekeeping to get told it wasn't her job to! Really, Britannia hotels get your house in order, improve your overall outlook! We paid £100+ for an overnight stay, car park is a pay for facility, car park is in dire need of resurfacing and defined spacing for car parking. Headoffice have been emailed with all relevant issues and suggestions! Lets see if they do anything to improve their outlook! Not worth staying here for the short change!
- Official Description (provided by the hotel):
- The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more less
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- Also Known As:
- Europa Gatwick Crawley
- Europa Hotel Gatwick
- Europa Gatwick Hotel Crawley, West Sussex