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“Cheap and Nasty”

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Europa Gatwick Hotel
Ranked #28 of 28 Hotels in Crawley
Cambridge, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Cheap and Nasty”
Reviewed 25 February 2014

I stayed one evening as I had an early flight the next day, so fortunately I spent as little time as possible here. The first experience was the shockingly bad car park. Although there are some marked spaces with tarmac underneath them, all of these were full so I had to park on a piece of ground which looked like a minefield after the mines had exploded. I stepped out of my car directly into wet mud which I then had to carry my suitcase over in order not to get it covered. The reception area of the hotel was OK, and both staff members who I spoke to on check-in were absolutely fine, so no problems there. The room however was a different story. I was put in the Britannia Lodge, which is a separate building next to the main hotel. As soon as you go through the door there is a smell of damp and the carpet is noticably dirty. The same thing continued inside the bedroom, there were stains and marks pretty much everywhere, from carpet to ceiling. The bed linen was clean, but the bed was extremely uncomfortable, and I can sleep anywhere normally, so for me to notice, it has to be pretty bad. I did not try the restaurant, so I'm unable to comment on this, but judging by the standards elsewhere, I was not in a hurry to experience it. There is a reason why this hotel is the cheapest in the area and the worst rated on Tripadvisor!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timmo_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 3 March 2014
Thank you for your comments. Unfortunately due to bad weather we do have areas of the car park which has lots of mud and puddles. We do have 24hr Reception and a Duty Manager on shift at all times.
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (645)
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English first
Swineshead, United Kingdom
Level 6 Contributor
120 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 24 February 2014

I booked a room here because of its low price and proximity to the airport. We had an early flight.
I wish I hadn't bothered, I have stayed in cheap hotels before with basic but clean rooms, not here.
We stayed in the 'lodge' part of the hotel, the room was dirty, stains on the carpet and an unpleasant odour, which had been partially covered up with a floral air freshener. The window in our room didn't seal properly around the frame and as it faced the m23 motorway was noisy throughout the night.
The bed was uncomfortable (could feel the sprigs in my back) and the curtains didn't stop the light, there was also an emergency light which had a green LED glowing all night.
The reception staff where not interested in trying to provide a service, we felt like an inconvenience.
The car park was shocking, badly prepared surfaces and cars abandoned on any available piece of land.
In summary, a dirty, noisy room which wasn't dark, poor car parking and rude staff. I wouldn't recommend it, use another cheap hotel near the airport, there are plenty!

Another thing that I thought was cheeky was the 50p surcharge for using a debit card, not a lot of money but there was no prior mention of it when i made my reservation.

Room Tip: Stay elsewhere!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 25 February 2014
Thank you for your comments. However we do have 24hr Reception and a Duty Manager on all shifts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airdrie, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

stayed in this hotel for one night, it was enough ! Very very dirty . My bed had not been changed And I had to take bedding off one of the bunk beds and change the sheets and quilt . Carpets and chairs were badly stained and furniture didn't look like it had been cleaned in a while. TV did not work . The bathroom was no better, bath and toilet dirty and the walls and floor badly damaged . The public bar and lounge had stained carpets and damaged chairs and the place just looked scruffy and run down .The smell of nicotine is the first thing that hits you when you enter the hotel . I find it strange that after all the the negative reviews this hotel has been given neither the management or the group have responded to the comments I think this says it all !

Room Tip: Just don't stay at this hotel .
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mabeljob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 24 February 2014
Thank you for your comments. We only have one section for smoking as we do have smoking rooms. The entrance main doors are constantly opening all the time so there is no smoke smell in the entrance area.
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Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014 via mobile

I could have wet the bed and smoked a cigar ( neither of which I am in the habit of doing by the way!) and it might have made this disgusting room smell better. Yes it was cheap, but I have paid the same amount before for a clean, comfortable no frills adequate room. The room stank of cigarette smoke, the stains on the carpet were numerous and the bath was so filthy we couldn't use it. We couldn't sleep due to smell despite having the windows wide open all night on a cold night. Read this and book somewhere else.......you have been warned.



Stayed February 2014
Helpful?
Thank Snareanylad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 24 February 2014
Thank you for your comments. We do have non-smoking and smoking rooms available for guests. Unfortunately you will always have guests smoking in non-smoking rooms and the room attendants will always open the windows for a short while to freshen the room.
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Canterbury, United Kingdom
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 February 2014

My husband and I spent valentines weekend here and were impressed they had put petals on the bed and as stated a nice bottle of bubbly awaited us. The only down side to the room was that they obviously did not check drawers as we found a saucer that had been used as an ashtray yuk and an old pair of stockings but that aside everything else was perfect. The meals on both nights were roast and you had a choice of 2 meats and trimmings and the dining area was decorated the breakfast offered cooked aswell as fruit so all in all lovely.we took advantage of the pool and jacuzzi and again we were impressed. Many people stay here for a stop over because it is close to the airport but to be honest this is a lovely get away hotel for a relaxing weekend the noise was minimal.

Room Tip: Choose a room in the main hotel as they are bigger than the lodge
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loraine c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 24 February 2014
Thank you for your comments. We are happy you enjoyed your Valentines evening.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 February 2014

We have just come back from a 4 day stay with National holidays, I really don't know what people except the place itself needs a bit of a makeover but we had hot water clean towels every day and a clean and comfortable bed. The food was very acceptable plenty of choice the waiters and waitresses were exceptional they always had a smile, nothing seemed a problem, our driver Stephen was also excellent very good people skills, thank you so much really what do people except for £89.00.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marilyn15951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 3 March 2014
Thank you for your comments. National Holidays always have a good stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramsgate, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 February 2014 via mobile

As a recent trip adviser member I must share with you all my thoughts on the Europa hotel which I stayed at last summer 2013 as we had a early flight and it made sense to be near the airport as we would be more relaxed than driving directly to the airport from home.
Or so we thought!!!!
The worst food we probably have ever eaten, After moving rooms three times, too noisy, to damp and smelly , we tried to get some sleep in room no 3 however it was not a easy task,
If I folded the pillow into half, then half again then half after that it just about kept my head in line with my neck, the bed springs were best to sleep around rather than on, it really was poor, disgusting in fact.
I would never bad mouth a business unless I had a very good reason, I am self employed myself and understand the consequence s of poor reviews,
One word to sum up this hotel, would simply be , yuck

Stayed May 2013, travelled with family
Helpful?
1 Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review, 24 February 2014
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Europa Gatwick Hotel

Property: Europa Gatwick Hotel
Address: Balcombe Road, Crawley RH10 7ZR, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 28 Hotels in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Europa Gatwick Hotel 3*
Number of rooms: 211
Official Description (provided by the hotel):
The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more   less 
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Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
Europa Gatwick Hotel Crawley, West Sussex

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