Had booked this hotel as a one night stay over before flying out of Gatwick. Having read the mixed reviews I was unsure on what to expect. Arrived at the hotel and checked in, seemed fine until we got to our room. Mouldy walls and carpet (pictures to show), live sockets hanging of the wall, pubic hairs around the toilet seat and a bathroom that had obviously not been cleaned. Working in a hotel myself I do hate complainers but this was not acceptable.
We had also been offered to book a three course meal in the restaurant as we checked in, we thought we would take this up as it seemed easy and we could not have been more disappointed. Cupper soup or Cottage pie I would not even feed to a dog. I bought a bottle of wine, was handed two dirty glasses and a bottle with cork in. Am I supposed to carry a bottle opener with me to open myself?!
Complained to Reception after dinner and was told "It's food isn't it". Not a reply I would expect from a Manager. Was offered another room which was just as bad so just cut our losses and left.
- Official Description (provided by the hotel):
- The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more less
- Reservation Options:
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- Also Known As:
- Europa Gatwick Crawley
- Europa Hotel Gatwick
- Europa Gatwick Hotel Crawley, West Sussex