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“Relaxing weekend away”

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Europa Gatwick Hotel
Ranked #28 of 28 Hotels in Crawley
Reviewed 23 June 2014

Just returned from a one night stay at this hotel and would recommend it to anyone.
Got an upgraded room and great customer service throughout.
On arrival found car parking and lovley helpful reception staff. Found out all that was needed for the stay and headed for the room.
This was very nice with a comfy bed, nice furniture and ensuite. Tea & coffee making things and basic toiletries also.
The hotel was relaxing and the breakfast yummy. The Spindles pool was just what was needed to make the stay complete.

  • Stayed: June 2014, travelled as a couple
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1  Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this reviewResponded 27 June 2014

Thank you for your comments, we hope you will return next time you are in the Gatwick area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,602 - 1,608 of 2,939 reviews

Reviewed 23 June 2014

We booked this hotel on a groupon deal with parking whilst we flew abroad. The picture of the hotel does not bear any resmbolence to where we stayed. The gardens are overgrown and unkempt. Worse, the rooms. Our room was tiny, dirty with patc hed carpets. It smelt badly as did the entire corridor. We ate in the bar as the restaurant looked unwelcoming. Burger and fries, not much to go wrong threre you would think but the food was disgusting. When we left at 4am in the morning and paid our bill it was £28!!! the receptionist not caring that we had been seriously overcharged, just shrugged and walked away. We paid and gladly left, not worth the hassle.
The only positive was the welcome the afternoon receptionist gave us, polite and helpful.

Room Tip: Do not stay at this hotel
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Stayed: June 2014, travelled as a couple
2  Thank anne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this reviewResponded 27 June 2014

Thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

During our visit to the Ardingly antique market we stayed in this place for 2 nights. The very small room was dirty and the bed was very very small! 1,20x2 mtr. That is a bed for 1 person and not for 2! Personnel is unfriendly and arrogant. Parking is a problem when you arive in the evening. Never again!

Stayed: June 2014, travelled as a couple
1  Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this reviewResponded 27 June 2014

Thank you for your comments, however we do have plenty of parking all around the hotel. The Lodge rooms are smaller and does contain at 4ft bed, this is mentioned on all agents websites

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Reviewed 18 June 2014

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Easytobook.com
Thank Lindsay K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this reviewResponded 27 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 June 2014 via mobile

I have to be sincere. came here terrified after I read the reviews.

all the fuss extremely unjustified. quick check in, basic rooms but clean and tidy. good breakfast and helpful staff.

stayed in room 1150 for business traveling but very well satisfied for the money we paid.

if you want a five star service book a five star hotel and pay for it!

  • Stayed: June 2014
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Thank Mario F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this reviewResponded 27 June 2014

Thank you for your comments, we hope you will return when you are next in the Gatwick area

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We paid for parking and a room £89 all inc it said online yet I had to pay for two bus tickets at £7 per person upon check in if we wanted to get to the airport the next morning. Not that £14 is much of a bother but there were nicer hotels plus parking for cheaper so I would have booked them had I known. Rooms disgusting, staff snotty and unhelpful and the return bus service runs ONCE AN HOUR!! So after my 10 hour flight I wasn't too impressed with a 50 minute wait in the freezing English weather. Won't be doing this again.

  • Stayed: June 2014
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2  Thank Bennett10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this reviewResponded 27 June 2014

Thank you for your comments. The shuttle bus runs every hour after midnight until 5am where it resumes normal every 45 mins

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Reviewed 14 June 2014

Stayed here with a friend enroute to Cuba. A nice clean room, 2 course dinner and 15 nights on site parking. The transfers were very efficient, and all the staff were excellent. All for £95 for 2 of us. It doesn't get better than that.
Also very easy to get to, just off the Motorway.

I booked it because it was cheap, and was amazed at the high standard of the hotel.

  • Stayed: May 2014, travelled with friends
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2  Thank Fiona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this reviewResponded 27 June 2014

Thank you for your comments. We hope you will stay with us again next time you are in the Gatwick area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Europa Gatwick Hotel

Address: Balcombe Road, Crawley RH10 7ZR, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 28 Hotels in Crawley
Price Range: £35 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Europa Gatwick Hotel 3*
Number of rooms: 211
Official Description (provided by the hotel):
The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more   less 
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Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
Europa Gatwick Hotel Crawley, West Sussex

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