We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“value for money”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Europa Gatwick Hotel
Ranked #28 of 28 Hotels in Crawley
North Weald, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“value for money”
5 of 5 bubbles Reviewed 20 February 2009

Very good room , dining facilities super, and well priced for overnight stay plus weeks parking.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SusieKEssex_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Public_Relations, Public Relations Manager at Europa Gatwick Hotel, responded to this review, 25 February 2009
Thank you very much for your review. It is always pleasing to receive positive comments. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,580 reviews from our community

Traveller rating
    77
    284
    465
    408
    1,346
See reviews for
597
1,045
143
252
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (608)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 10 February 2009

This hotel is good value and in a good location for the airport. It has bags of character having been recently updated. The room was clean and the bed comfortable.

However, although clean, the room and a lot of the hotel stank of stale cigarette smoke. Appart from the reception desk, most of the staff were surly and unhelpful. The food was mediocre.

It is obvious that the management have tried to improve this hotel and I am sure with a few tweaks a pretty average airport hotel could actually be a good one.

  • Liked — Location for airport
  • Disliked — Food
  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Michael48Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Public_Relations, Public Relations Manager at Europa Gatwick Hotel, responded to this review, 25 February 2009
Thank you for your review. It is always pleasing to receive positive comments and we are sorry some areas of your stay did not meet your expectations.

Our hotel accommodates smokers and non smokers and although we try to adhere to all guest requests, unfortunately we cannot guarantee all rooms will be allocated accordingly. However, we apologise for any inconvenience this may have caused.

Your comments regarding reception staff have been passed to the General Manager for investigation.

Our restaurants are self service and are regularly restocked with fresh produce but we understand that personal choice of food is a subjective matter. Feedback is important to us as we use it to further improve our services and standards and we thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 7 February 2009

We stayed here for an overnight before our long haul flight the next day, Was happy enough, room was clean and tidy, the bar was cosy with an open fire and tv, the bar food was tasty (although the tables could have done with a clean!) Basically you get what you pay for, and at £40 for 2 people and a place to rest your head, what more do you want! Oh, and free transfers to Gatwick, a real bargain!

  • Liked — value for money
  • Stayed January 2009, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank dreamer30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 1 February 2009

I booked two rooms with Hotel.com at a fantastic £22 per room per night. We did have a problem finding our room because the room numbers on the first floor were not on the walls outside the lift but once we found the rooms we were very happy. Both rooms were clean and could sleep up to 4 people and the beds were comfortable and the bedding spotless and freshly laundered. The pillows were exceptionally comfy. I would have liked a small bar of soap in the bathroom but I understand you could go somewhere within the hotel and get some complimentary toiletries - I borrowed some from my daughter instead. Also, its time the hotel went digital as only the 4 terrestrial channels are available on the tv. The decor is a bit dark and old fashioned but for a cheap overnight stay it's hard to beat.

  • Liked — Clean, fresh bedding. Very comfortable pillows
  • Disliked — No digital tv. Old fashioned decor
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Daisy49Norwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Public_Relations, Public Relations Manager at Europa Gatwick Hotel, responded to this review, 3 February 2009
Thank you very much for your review. It is always pleasing to receive positive comments. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cambridge
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 31 January 2009

Stayed at the hotel recently before flying out of Gatwick.
On arrival at the hotel noticed straight away the hotel do not match the photo's. The hotel is under a big refurbishment programme which it deserves. The front desk was manned by a young friendly lad called richard who helped my check in to the hotel with some speed. I had upgraded to one of the hotels One bedroom suites and would definatly recommend these, however by ready for a bit of a walk back in time as there are no up to date services like on view accounts or satelite tv channels, in fact you can only get 4 channels ie, bbc1, bbc2, itv & ch 4. But accommadation would have been called palatial back in its time.
The shuttle service next morning was driven by a very nice driver which made you feel welcome. However my biggest comment is not on the fact that the hotel is very out dated but the shuttle service which operates between the hotel and Gatwick Airport. As I said its the shuttle service, although the cost in only £4.00per person. At no time did anybody at the hotel or on the shuttle bus inform me that the schedule times for the shutle change during the day. ie; some times they every 45 mins but at others its every 90mins. If I had of known this I would certainly not have stayed at the hotel as the time left standing at the airport after a long over night flight, waiting for your shuttle back to pick up your car is far too long 1 1/2 hours. On speaking to one of the receptionist back at the hotel, her only explaination was "well there were schedules on the desk for you to pick up". Not that I am sorry for any inconvienence caused or I'm sorry somebody should have explained the shuttle service on your arrival or before your departure from the hotel for the airport.

Not a bad hotel but some ,of the front desk customer service's stink and they should go back to hotel school and revise how to treat their customers.

  • Disliked — Some of the front desk custmer services
  • Stayed January 2009, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steviecCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Public_Relations, Public Relations Manager at Europa Gatwick Hotel, responded to this review, 9 February 2009
Thank you for your review. We are sorry that your stay did not meet your expectations. The coach service is operated by a 3rd party company on behalf of Britannia Hotels on a 24 hour loop and must adhere to a strict timetable, traffic and weather permitting. Also, drivers breaks and shift changeovers are calculated in the bus timetable, however, we apologise for any inconvenience this may have caused you.
We are sorry you found the level of customer service to be unacceptable and can assure you that it was not there intention. Your comments regarding the issue have been passed to the relevant department for investigation. Feedback is important to us as we use it to further improve our services and standards and we thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Wales
1 review
4 of 5 bubbles Reviewed 27 January 2009

Having read some terrible reviews of the Europa Gatwick, it was with some trepidation that we arrived but our first impression was very good. We were very pleased with the room - the decor was excellent and the room was very clean. We had our evening meal in the ground floor bar, the food was reasonably priced and the service was excellent. Where were the people staying who gave such bad reviews, it certainly was not the Europa!! We will certainly stay at this hotel again.

A Fielding, South Wales

  • Liked — Cleanliness and evening meal
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Gray_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Public_Relations, Public Relations Manager at Europa Gatwick Hotel, responded to this review, 4 February 2009
Thank you very much for your review. It is always pleasing to receive positive comments. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 17 January 2009

This is the second review I have written about this terrible place. Trip Advisor did not print my first.

Stay away from this awful place if you have any standards at all. It is NOT like the brochure. It is dirty, rundown so badly the stuffing is hanging out of the chairs, cold, dark, horrible. The place should be closed down.

We arrived late so we were stranded there. Did not take my clothes off all night!

If you search the Internet you should find some honest reviews about this dump. Try Travelocity.

  • Disliked — The place is a hell hole
  • Stayed December 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Octavious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Crawley
1.8 mi away
Sandman Signature London Gatwick Hotel
1.8 mi away
Arora Hotel Gatwick / Crawley
4.5 mi away
Airport Inn Gatwick
Airport Inn Gatwick
#6 of 11 in Horley
3.5 of 5 bubbles 1,160 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Holiday Inn London Gatwick Worth
1.4 mi away
Regency Hotel Gatwick
Regency Hotel Gatwick
#23 of 28 in Crawley
4.0 of 5 bubbles 149 reviews
3.4 mi away
Copthorne Hotel Effingham Gatwick
Show Prices
Show Prices
Show Prices

Been to Europa Gatwick Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Europa Gatwick Hotel

Property: Europa Gatwick Hotel
Address: Balcombe Road, Crawley RH10 7ZR, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 28 Hotels in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Europa Gatwick Hotel 3*
Number of rooms: 211
Official Description (provided by the hotel):
The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, Superbreak UK, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Europa Gatwick Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
Europa Gatwick Hotel Crawley, West Sussex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing