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“Ok for one night and the money we paid”

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Sandman Signature London Gatwick Hotel
Ranked #11 of 28 Hotels in Crawley
Certificate of Excellence
ESSEX
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Ok for one night and the money we paid”
Reviewed 8 July 2014

Stayed at this hotel the night before we flew from Gatwick. We had booked a family room as there was 2 adults and 2 children.

The hotel is situated only 5 minutes from the airport which was great and if you need anything there is a 24 Tesco supermarket just up the road.

The hotel is fairly modern, clean and tidy with the usual facilities. When we entered the room we were a little disappointed as it was smaller than other hotels we had stayed in. Also one of the children's bed was a really uncomfortable as it was pull out bed from a bed. Hard as nails and not fit for purpose. My son actually ended up sleeping on the floor.

I had organised an early wake up call at reception for 4.45am when we checked in and confirmed this again later on in the evening.

In the morning my son woke me up at 5.45 when he went to the toilet. We had received no wake up call and now running extremely late for our flight.

When checking out i was asked if everything was ok with our stay which it was clearly not, but due to the fact we were running so late i could not stay and explain our disappointment to the gentlemen on reception.

In all it was ok for the one night as we had meet and greet included within our package. There are more comfortable hotels which offer very similar packages and i would probably go elsewhere due to the family room being small and the children's beds being so uncomfortable.

  • Stayed May 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank EssexGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (259)
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Rainham, United Kingdom
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 July 2014

My wife & I stayed here one night as part of a park & stay deal combined with APH parking. No complaints about the room, it was a good size, clean & comfortable so we might well stay here again depending on available offer. Check in appeared to go smoothly although we later found out that we should have been told to pre book breakfast at check-in if we wanted to get the discounted price.
Mid evening the fire alarm went off so we quickly dressed and then walked down three flight to the foyer where we found out that it was a false alarm. No announcement was made and we got the news second hand from other guests.
Breakfast next day was the big disappointment. We were told that the price we had been quoted was only for people who prebooked the previous day but after some discussion this was resolved and we paid the reduced rate. The selection was only average and I would have preferred with hindsight to have eaten at the airport (Cafe Rouge has proved excellent in the past). For example the same two rubbery fried eggs sat there for the whole time and never got replaced. On the way out a surly waitress challenged us for leaving without paying, when we explained that we had paid at entry she made it obvious that she didn't believe us and we had to go into great detail regarding what had happened earlier. This was embarrassing in front of other guests & there wasn't even an apology. They really need to improve their customer service skills and I'd recommend that start off by improving their communication skills both in the restaurant and with the front desk.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014 via mobile

It's never easy when booking for family of five. But Alison made it simple and sorted a triple room interconnecting to a double.
Excellent rooms, spacious, smart, clean and comfy beds.
Excellent deal on meet and greet parking.
Ideal for stay before holiday and a suburb price.
Have already booked to stay before next years holiday. Excellent news that they are having a refurb too.
Well done Alison and all at sandman.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiveschaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SapnaRM, Guest Service Manager at Sandman Signature London Gatwick Hotel, responded to this review, 19 August 2014
Dear Fiveschaos

Thank you for reviewing your stay at the Sandman Signature Hotel Gatwick

I'm pleased Alison was able to help you with your specified requests and you had an enjoyable overall stay.
We hope to see you again soon

Kind Regards
Sapna Mistry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 June 2014

I've been staying at the Sandman on a weekly basis for nearly a year, and have never had a bad stay in all that time. The hotel is always very clean, staff are very friendly and helpful, it's very well located for Gatwick (99% of people staying are off on their holidays somewhere exotic) and the rooms are a great size.

They have recently re-opened a pool, don't get too excited as it's not much larger than a bath - kids would love it though. The gym is pretty small but better than nothing (2 running machines, 1 rower, 1 cross trainer, 1 static bike and a couple of weights machines) - it's also hardly used which is nice.

Only negative is that it always seems to be really hot! They are apparently working to resolve this, but it's been like it for months - not too bad with the aircon on in your room, but would be nice to be able to open a window.

They are currently refurbing too - starting with the top floor and working down. There is no disruption from this at all.

Room Tip: Try and avoid the 5th floor - for some reason these rooms are a bit tatty, still clean, but with muc...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeDixonCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SapnaRM, Guest Service Manager at Sandman Signature London Gatwick Hotel, responded to this review, 19 August 2014
Dear MikeDixonCM

Thank you for reviewing your regular stays at Sandman Signature Hotel Gatwick

We appreciate that there are issues outstanding in the hotel, our team are working hard trying to get everything fixed up, unfortunately these things do take some time.

We value your business and thank you for choosing to always stay with us

We look forward to your next visit

Kind Regards
Sapna Mistry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend on Sea
Level 6 Contributor
156 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 27 June 2014

Arrived late afternoon enjoyed drinks in bar and later a reasonable meal in restaurant. Clean room with nice comfy bed and coffee making facilities. Reception staff friendly and welcoming. The only concern was on arrival it was stated in the car park we would have to pay for parking which we were not aware of having book hotel and airport parking. However when at reception they told us as a special offer for that day parking was free. Other than that a great overnight hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SapnaRM, Guest Service Manager at Sandman Signature London Gatwick Hotel, responded to this review, 20 August 2014
Dear Michelle N

Thank you for reviewing your stay at the Sandman Signature London Gatwick

I'm pleased everything went well with your stay and you enjoyed your meal in the bar

Kind Regards
Sapna Mistry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abergavenny, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2014

Booked this through Holiday Extras at a rate that put doubt in my mind over the quality of the hotel. I was however pleasantly surprised and had an enjoyable evening and overnight stay. I can only assume that the rate was an introductory one based on new ownership? Both my wife and I enjoyed both dinner and breakfast and the menus was certainly way above the burger and chips that some of these airport hotels seem to specialize in. The public rooms were clean and in good condition as were the bedrooms. As stated by others, the only real negative was the air conditioning in the bedrooms and corridors, though this did not seem to affect the Bar and Restaurant areas. There were no noise issues in the room we were allocated, which had a lovely view over school playing fields with the airport in the middle distance. Service throughout our stay was excellent though they did seem understaffed at Reception. I arrived and left at quiet periods, but comments made by other reviewers about Reception delays are perhaps understandable. Travel to the airport was straitforward taking no more than 10 minutes and it was easily accessable from the M23 on arrival on the previous day. It may be helpful to some, to know that there is a 24 hour Tesco supermarket about 1/4 mile down the road from the hotel, where prices for those items we all seem to have forgotten can be purchased far cheaper than at the airport.
All in all, a good booking decision with the only negative being the poor airconditioning

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allblackingwent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level 6 Contributor
146 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 19 June 2014

Booked for an overnight stay with airport parking which was good value and very convenient for airport it was all very smooth from check in to check out. Hotel room very clean. Food we thought was over priced in the restaurant for the type of hotel it was. The main downfall at hotel was how hot it was throughout hotel and especially our room couldn't believe the windows don't open at all we just needed some fresh air really spoilt the chance of a good nights sleep.
Doubt would stay here again as there is other hotel/airport packages for around same price at better hotels

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Signature London Gatwick Hotel

Property: Sandman Signature London Gatwick Hotel
Address: Three Bridges 18 Tinsley Lane South, Crawley RH10 8XH, England (Formerly Ramada Plaza London Gatwick)
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Crawley
#11 Romantic Hotel in Crawley
#12 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sandman Signature London Gatwick Hotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
Each of the beautifully appointed 151 bedrooms at our hotel near Gatwick airport has air conditioning, an en-suite bathroom, flat screen LCD TV featuring in room entertainment and high speed Internet access.Savour a relaxing meal in the Brassiere Restaurant, which serves contemporary modern food in stylish surroundings or take it easy in our friendly Club Bar. Alternatively hit the gym in the on-site fitness centre to shake off any jetlag. ... more   less 
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Also Known As:
Ramada Plaza London Gatwick Hotel Crawley
Ramada Hotel Crawley
Ramada Hotel Plaza Gatwick
Ramada Crawley
Crawley Ramada
Ramada Plaza Gatwick
Sandman Signature London Gatwick Hotel Crawley, West Sussex

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