I booked this through lastminute.com as a 'secret hotel' as a stopover for an early flight from Gatwick. The description was excellent and I was looking forward to a few hours of luxury. My room smelt of damp and mildew, and was so outdated I thought I was in a 70's TV drama. The cushions on the bed smelt of other peoples' scalps ... there was a hair in the bathroom sink and what looked suspiciously like pee on the lavatory seat. I tried to call for room service , but they didn't pick up , so I ordered through reception. I had a Thai Chicken curry, which for £11.50 and £2.00 to carry it to my room was a huge disappointment. It looked and tasted like hospital food.
I couldn't sleep for the smell in the room and the experience of smelling other peoples body oils on the decorative cushions. Simply awful. requires fumigation and bringing into the 21st Centurt.
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- Also Known As:
- Copthorne Hotel Crawley
- Copthorne Hotel Effingham Gatwick Crawley, West Sussex