We stayed here for 1 night, the night before we went on holiday on the 12th may 2013. When we arrived there was a problem with our room the heating was broken,so we had to wait about 30 mins plus for another room. I have to say I was quite keen to see the room after the impressive reception,and during our wait staff where brilliant,the manager couldn't do enough,playing with the children and getting us coffee and juice,so can't fault the staff. But as we entered our room,it was like a different a hotel to the reception. There were leak marks all over the ceiling, masses of wallpaper peeling off the wall..where it looked like water had run down it..carpet was worn and grubby..it was a poor room,I didn't complain as we was only there for 1 night, but the rooms need desperate attention..most definitely not 4* based on the room I stayed in
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- Also Known As:
- Copthorne Hotel Crawley
- Copthorne Hotel Effingham Gatwick Crawley, West Sussex