We stayed here one night before flying on holiday and one night on our return. We also left the car in their car park for the two weeks we were away. The first room we had was covered in cobwebs at ceiling level. As we don't like duvets we asked the room maid for some sheets to put under the duvet. First of all she though we wanted the bed made then came along with two other members of the housekeeping staff before we could make them understand exactly what we required. When employing staff they should have a good command of the English language, here they did not. On the second stay we had a room where everything in the bathroom was loose. The bathroom door lock was broken, the grab rails on the bath were loose as was the toilet flush handle and the basin taps. The bathroom smelt of damp and the tiles were very mouldy in places. We had the same problem with asking for extra sheets and this time they brought us bath towels! We parked our car in the main car park at the front of the hotel and did not leave our car keys with reception. If we had have left the keys the car would have been moved to the back of the hotel and parked on grass under trees many of which were pine. We saw cars parked there with a inch depth of pine needles on them and no doubt pine resin too and parking under trees also means bird droppings all over the cars and we all no what that can do to paint work. The pictures in the corridor were stuck in their frames with masking tape.
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- Also Known As:
- Copthorne Hotel Crawley
- Copthorne Hotel Effingham Gatwick Crawley, West Sussex