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“Needs refurbishment!!”

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Copthorne Hotel Effingham Gatwick
Ranked #25 of 28 Hotels in Crawley
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Needs refurbishment!!”
Reviewed 17 January 2014 via mobile

Stayed overnight on a business trip. Main hotel and grounds are fine. However limited phone signal and no heating in the conference centre made for a very cold day. Colleagues resorted to wearing their coats. Food etc we're what you would expect, ok but nothing special. However the rooms were terrible. I was on the 3rd in one of the larger more expensive rooms. Whilst they were clean it was very very shabby. It did the job (bed and hot water) but needs some serious money spent to bring it up to the standard if a premier inn room!! Shame really as the hotel clearly is trying hard in other areas. All I can say is that I hope the wedding suite isn't a similar standard!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thebarnhamtwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, 25 January 2014
Thank you very much for your informative and constructive review. We apologise most sincerely for the lack of heating in your conference room and the discomfort suffered by yourself and your colleagues. We have noted all your comments, all of which are shared with members of our management team. You may have already read we are embarking on a renovation programme of bedrooms and corridors, this is due to start next month. We appreciate your comments regarding our service and we have some beautiful surroundings and gardens. We do hope your company will return to us and you will see the changes we have made in a few months time.
Thank you once again for your review.
Best wishes
Guest Relations Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (274)
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English first
Poole, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 January 2014

I stayed here before a flight at Gatwick, the staff were friendly, the room was ok, but nothing special, the food at the resturant was really good, and the grounds were lovely, overall everything was really nice except the room, the room was clean though and fine for a 1 night stay, it was very outdated though. They do wake up calls and organize the transfer for you which is nice. I would stay here again for a night, but not any longer.

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank Bekkrawr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, 25 January 2014
Thank you very much for your recent review. We were so glad to read you enjoyed your overall experience and the hotel's surroundings. We are aware our rooms are in need of updating and wish to advise that our renovation is due to start next month. We are glad you found us convenient to the airport, hopefully, you will consider returning in the future.
Best wishes
Guest Relations Manager
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doncaster
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 January 2014

We were allocated the Effingham Copthorne on our recent holiday, via Holiday extras. I have used this services several times, and have not been disappointed, until now.

This hotel is very tired and certainly not 4*, as described. (We previously stayed at the other Copthorne, which was fine).
We were only able to eat in the "sports bar" ( a grubby pub-like area with dirty wobbly tables) from a very limited menu as the deep fat fryer was broken !

The curtains in the room were so old they were shredded - photo attached.

I am also complaining directly to the hotel, but am anxious about booking with Holiday Extras in the future, and we will be travelling a lot - the next trip is in February.

  • Stayed December 2013, travelled with family
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Helpful?
Thank livvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, 25 January 2014
Thank you very much for taking the time to post a review following your stay with us booked via our partners Holiday Extras. We are very sorry you found both your room and the choice of food fell far below your expectations. Please note our renovation programme is due to start in February, we have new staff, a new Operations Manager and can only see our hotel going from strength to strength. Please consider returning once our renovation is completed.
With best wishes
Guest Relations Manager
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West Yorkshire
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 9 January 2014

Well, not amazing, but very good.
Sorry, couldn't resist the pun.
Stayed for the one night before flying from Gatwick.
The staff were freindly and efficient, the spacious room, clean and tidy and the bed comfortable.
Toiletries were supplied in the spotless bathroom.
They even have Sky Sports on the telly.
We got the room fo a bargain £40 from booking.com and would recommend this hotel to anyone needing a comfortable nights sleep before flying.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank davenjacqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, 25 January 2014
Thank you very much for your recent review. We are so glad you enjoyed your stay and found your room to be comfortable, clean and tidy - also of course, that you got a great rate with us via booking.com, our partner.
We hope you had a great holiday, thank you once again
Kindest regards
Guest Relations Manager
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London, England
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 8 January 2014

Lovely setting with extensive grounds. Stayed for one night over the August Bank Holiday in 2013. The communal area at reception was not too bad, but the corridors leading to the rooms were in real need of a good upgrade : carpets, walls, doors etc ...all need a full overhaul. The rooms themselves are okay size-wise, but decor again in need of upgrading. Breakfast was okay - buffet and, to be fair, you could eat as much as you wanted.

I'm not overly fussy - I have (and will do so again) stayed in some very basic places and have been very happy with them. I must say however that if you expect 4-star quality, it would be better to stay elsewhere.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank mhan44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, 25 January 2014
Thank you very much for your recent review. We were glad to read you enjoyed your stay although you had some areas of concern. Please note our renovation of bedrooms and corridors is due to start in February, please return to see us. By the way, we were assessed by the AA and our 4 star rating was confirmed in September last year.
Do please return in the future.
Thank you once again.
Kindest regards
Guest Relations Manager
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Monaghan, Ireland
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 January 2014

I stayed here with my wife while attending one of the hotels Christmas Party nights.

I must say we had a great night with good food and plenty of dancing after the meal.

The atmosphere was really good as the function room was full of enthusiastic patrons.

We stayed in a double room which had a comfortable bed and bath/shower combo.

The following morning we had breakfast which was of a good standard.

I would recommend this as a place to stay either after a party or if passing through the area.

Room Tip: We stayed on the ground floor in room 10 and didn't hear a sound all night.
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Stephen777_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, 25 January 2014
Thank you very much for your recent review following your stay with us after a Christmas party.
We are so glad you enjoyed your stay and the party, also that your breakfast was good.
We hope to welcome you back next time, thank you once again for your review.
Best wishes
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, England
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 January 2014

After reading several derogatory reviews of this Hotel we were very pleasantly surprised with our courteous reception and room. We had booked a 1 night stay with nearby parking at APH at a very reasonable price. The room was on the 2nd floor with lift or stair access and was roomy and warm. The double glazing windows are not fitted correctly so there is a slight draught when the curtains are open. We did not use the Restaurant so cannot comment on the food. Would certainly recommend for an overnight stay before flying.

Room Tip: Room 210 was very adequate and quiet.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne_Gus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, 25 January 2014
Thank you very much for your recent review. We were so glad to read you enjoyed your stay booked through our partners, APH. Thank you very much for taking the time. We hope you had a lovely holiday and we look forward to welcoming you back in the future.
Best wishes
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Effingham Gatwick

Property: Copthorne Hotel Effingham Gatwick
Address: West Park Road | Copthorne, Crawley RH10 3EU, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Effingham Gatwick 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Copthorne Hotel Crawley
Copthorne Hotel Effingham Gatwick Crawley, West Sussex

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