First room smelt in bathroom, moved rooms, tatty and stained furniture, moved again to what was supposed to be a superior room, very dated and tatty furniture. Couldn't fault staff for the way they dealt with our complaints. This hotel due for a complete refurbishment, bar area had torn seats and tatty scratched tables. We ate in Sportsmanship bar, very poor food, small portions and Expensive.
Really awful experience. Left complaints form but have heard nothing. How can this place be called 4 star?
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- Also Known As:
- Copthorne Hotel Crawley
- Copthorne Hotel Effingham Gatwick Crawley, West Sussex