After a great previous experience at another Copthorne, we booked this hotel as a short break in the south and to go to the nearby races. The great thing about this hotel is the location, and the places to go around it. The hotel is in need of a redecorate, and the staff need some lessons in customer service as we were judged for not wanting an upgrade. The check in staff almost expected it of us. The sports bar is expensive and woudn't put the football on. The restaurant is good there although more menu choice would be much better. Our TV broke on our last night so after informing reception, it took them over an hour to come and fix it and we were required to wait in the room. Despite what Google etc says, there is NO spa and swimming pool. If you were staying for one night it would be fine, but do not stay any longer!
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- Also Known As:
- Copthorne Hotel Crawley
- Copthorne Hotel Effingham Gatwick Crawley, West Sussex